AIS Technical Support

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver client and technical support for veterinary clinic customers utilizing Telemedicine services.

• Diagnose, troubleshoot, and rectify connectivity issues when transferring images from client systems to AIS proprietary systems.

• Offer professional client service and expertise in data transfer.

• Set up customer software for new clients.

• Resolve interruptions in image transfer involving DR, CR, CT, MRI, and ultrasound software.

• Aid in final testing prior to the conclusion of support calls.

• Configure servers, acquisition systems, and review workstations.

• Monitor progress, track problem resolution, identify failure patterns, and communicate unresolved issues to management.

• Prioritize and complete tasks on schedule to meet client expectations.

• Address inquiries and support team members and other departments as needed.

• Manage escalated issues with internal and external groups when necessary.

• Collaborate with vendors to resolve connectivity problems, test solutions, and implement resolutions.

• Assist clients in enhancing image quality.

• Engage in enterprise initiatives, special projects, and other assigned responsibilities.

⛳️ Requirements

• Minimum of 2 years of experience as a veterinary technician or equivalent experience.

• RVT/LVT certification preferred.

• Proficient in English.

• High School Diploma is required.

• Associate's degree in a computer-related field is preferred.

• Typically, 2 years of experience in computer service is beneficial.

• Strong interpersonal skills, with a history of working with clients and maintaining positive client relationships.

• Computer-oriented aptitude is essential.

• Ability to identify, analyze, and troubleshoot complex technical computer and connectivity issues.

• Capability to provide client support over the phone in a professional manner.

• Quick learner who can assimilate new technical knowledge effectively.

• Strong verbal and written communication skills for explaining complex technical issues to both technical and non-technical users.

• Attention to detail, excellent organizational skills, and the ability to multitask.

• Ability to work independently with minimal supervision as well as collaboratively within a team.

• Competence in identifying, following through, following up, and resolving issues.

• Ability to adhere to directions.

• Proficient in English.

🏝️ Benefits

• Paid Time Off & Holidays.

• Medical, Dental, and Vision coverage (Multiple Plans Available).

• Basic Life Insurance (Company Paid) & Supplemental Life Insurance.

• Short and Long-Term Disability Insurance (Company Paid).

• Flexible Spending Accounts/Health Savings Accounts.

• Paid Parental Leave.

• 401(k) plan with company match.

• Tuition/Continuing Education Reimbursement.

• Life Assistance Program.

• Discounts on Pet Care.