Cloud & SaaS Operations Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee the administration, optimization, and security of all SaaS applications — including Microsoft 365, Google Workspace, and various workplace collaboration tools — ensuring these platforms are secure, scalable, and fully aligned with the needs of the business.

• Manage and enforce identity and access management (IAM) policies — supervising SSO solutions, Microsoft Entra, MFA, conditional access policies, and least privilege access to guarantee secure and appropriate access to all cloud resources.

• Implement Zero Trust principles across SaaS environments — maintaining data protection policies, backup strategies, data retention, and disaster recovery plans for all workplace cloud services.

• Create and execute workflow automation solutions — utilizing Power Automate, Zapier, PowerShell, Python, or API integrations to reduce manual effort, enhance productivity, and promote operational consistency at scale.

• Identify and implement self-service IT solutions that improve the employee experience while decreasing IT support overhead — proactively assessing and recommending new SaaS tools and cloud-based solutions.

• Work alongside Security and Compliance teams to ensure that SaaS environments fulfill all security, compliance, and regulatory requirements — including preparation for audits and ongoing enforcement of policies.

• Collaborate with HR and People Operations to facilitate smooth employee onboarding and offboarding processes — making sure that every new hire is correctly set up and that every departing employee is fully deprovisioned without any gaps.

• Lead technology adoption initiatives throughout the organization — ensuring employees derive maximum value from workplace tools via effective communication, training, and change management.

• Offer technical guidance and mentorship to IT support teams regarding cloud and SaaS best practices — enhancing the team's capabilities and fostering a culture of technical excellence.

• Monitor and manage cloud-based workplace infrastructure — proactively identifying risks, handling outages, and escalating issues with urgency and accuracy.

⛳️ Requirements

• 5+ years of experience in managing cloud-based workplace technology, SaaS administration, or IT infrastructure — with a proven history of leading complex, multi-platform environments at scale.

• Extensive knowledge of Microsoft 365 — including Exchange Online, Teams, OneDrive, and SharePoint — along with substantial hands-on experience in Google Workspace administration.

• Strong understanding of identity and access management — including SSO, MFA, IAM policies, and security best practices — with proven experience managing Microsoft Entra in a production setting.

• Practical experience with IT automation and workflow tools — such as Power Automate, Zapier, PowerShell, Python, or similar — with the capability to design and implement enterprise-wide automation initiatives.

• Demonstrated ability to uphold Zero Trust security models — incorporating conditional access policies, least privilege access, and data protection frameworks across cloud environments.

• Experience in collaboration with Security, Compliance, IT, and HR teams — translating technical solutions into clear business value for non-technical stakeholders.

• Strong leadership and mentorship abilities — you uplift the team around you and enhance technical capability rather than merely solving problems independently.

• Exceptional troubleshooting and problem-solving skills in cloud-based IT environments — you quickly identify root causes and implement lasting solutions.

• Strong documentation practices and communication skills — you ensure every system is better documented than when you found it.

• Bonus: experience with Zero Trust security architecture and AI-driven workplace automation.

• Bonus: Microsoft 365 Certified Enterprise Administrator, AWS Fundamentals, or Azure certifications.

• Bonus: previous experience in regulated industries such as fintech or cryptocurrency.

🏝️ Benefits

• Competitive salary in USD — paid consistently every month, regardless of your location.

• Performance-based incentives — your achievements are recognized and rewarded directly.

• 10 paid vacation days annually plus all U.S. federal holidays.

• 100% remote work — operate from anywhere in LATAM or Europe with a professional home setup.

• A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your technical decisions have significant company-wide implications.

• A collaborative, supportive culture through Veta Virtual and our client — where your leadership, expertise, and strategic thinking are valued and relied upon from day one.