Cloud Readiness Architect – Consumer Goods Cloud

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Maintain a comprehensive technical, functional, and domain expertise of the Industries Cloud product portfolio, roadmap, and offerings.

• Serve as an early adopter for new product launches, feature updates, large-scale migrations, and product discontinuations.

• Conduct product experimentation and engage in product-driven betas and pilot programs.

• Build and manage relationships with Product Management leaders and subject matter experts.

• Involve Technology & Product and Customer Success stakeholders in gathering product feedback and shaping the roadmap.

• Identify, document, and monitor suggested product improvements.

• Create product requirements for consideration by Product Leadership and in roadmap discussions.

• Document best practices and insights gained from product interactions.

• Provide knowledge capital and architectural direction to Cloud Success teams.

• Collaborate with Cloud Success teams on strategic initiatives that support product strategy and enhance customer success.

• Support initiatives aimed at boosting product adoption rates.

• Contribute to efforts that enhance overall customer health.

• Share best practices with fellow Readiness Success Architects and refine the team's operational model.

⛳️ Requirements

• Over 9 years of experience in a Customer Success or Product Management individual contributor role within the SaaS sector.

• Hands-on experience with Salesforce products, including a deep understanding of the existing product suite and capabilities that meet common customer scenarios.

• Familiarity with competitor products and the competitive landscape is advantageous.

• Proven ability to collaborate with a team of subject matter experts to achieve strategic business objectives.

• Experience engaging with both technical and non-technical stakeholders across various functions.

• Capacity to translate customer use cases into technical and functional requirements.

• Experience in developing training materials and delivering educational sessions to both functional and technical audiences.

• Experience in enablement, consulting, or with Salesforce products is a plus.

• Excellent oral and written communication skills.

• Proven ability to present updates to both internal and external stakeholders, including executive-level personas.

• Skills in synthesizing extensive information, recognizing patterns, and formulating tactical plans.

• Ability to leverage domain and product expertise to influence the priorities and design choices of product leaders.

• Experience in creating, managing, and distributing training materials for audiences with varying levels of business and technical knowledge.

• Capacity to serve as a liaison among product, engineering, and customer success teams.

🏝️ Benefits

• Time off programs

• Medical insurance

• Dental insurance

• Vision insurance

• Mental health support

• Paid parental leave

• Life insurance

• Disability insurance

• 401(k)

• Employee stock purchasing program

• Incentive compensation may be available for certain roles

• Equity may be available for certain roles