Cloud Operations Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all facets of 11:11’s cloud computing systems.

• Enhance, implement, and sustain cloud-based systems.

• Conduct capacity planning, cluster provisioning, fleet management, alert monitoring, and escalation procedures.

• Take ownership and responsibility for designated cloud computing system tasks.

• Serve as an escalation engineer for customer issues, including involvement in the after-hours engineering on-call rotation.

• Provide escalation assistance to Level I Cloud Operations Engineers.

• Manage cluster computing capacity, encompassing hosts and CPU/memory resources.

• Develop, monitor, and report on key performance indicators (KPIs) related to cloud system capacity, including CPU, memory, and storage metrics.

• Deliver accurate, prompt, and professional responses to escalated customer support inquiries.

• Adhere to best practices in cloud computing system management.

• Provide exceptional customer service and uphold professional relationships.

• Collaborate effectively with colleagues in alignment with the company’s Code of Business Ethics and Company Values.

• Handle company data and information in accordance with data handling agreements, protocols, and policies.

• Review and comply with company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Undertake additional responsibilities as assigned.

• Report to the Manager of Cloud Operations.

⛳️ Requirements

• Bachelor’s degree in a technical field or equivalent practical experience required.

• 4+ years of recent hands-on experience as an enterprise VMware administrator.

• VMware VCP or VCAP certification is preferred.

• Extensive knowledge and experience with VMware management tools, including vCenter, vCloud Director, VMware Configuration Manager, and NSX is preferred.

• Familiarity with backup and disaster recovery solutions such as Veeam and Zerto is preferred.

• Understanding of cloud-based infrastructure services, including BaaS, IaaS, and DRaaS.

• Experience in global data center environments.

• Must be legally authorized to work in the United States without visa sponsorship.

• Ability to successfully perform each essential function.

• Reasonable accommodations may be provided for qualified individuals with disabilities.

🏝️ Benefits

• Comprehensive healthcare plan options.

• Retirement plan with company matching contributions.

• Life insurance and other supplemental insurance options.

• Paid time off and recognized company holidays.

• New Parent Leave.

• Wellness programs.

• Variable incentives such as bonuses or sales commissions may be available.