Cloud Native Support Engineer, Junior

This is a fully remote position, open to applicants in Italy.

📋 Description

• Support the handling and management of L2 tickets on Cloud Native platforms.

• Analyze alerts, events, and incidents with initial guidance.

• Perform troubleshooting in Kubernetes, Linux, networking, and middleware components.

• Update operational documentation.

• Collaborate with senior team members on technical escalations and root cause analyses.

• Contribute to incident management and the enhancement of Cloud Native boundaries.

• Gradually implement automations and runbooks to minimize manual and repetitive tasks.

• Participate in training and mentoring within the Managed Services Team.

• Possibly undertake on-call duties only after adequate training and independence.

⛳️ Requirements

• Individual at the beginning of their professional journey.

• Technical education in STEM fields or an equivalent path supported by practical experience and personal projects.

• Initial experience with Cloud Native technologies acquired through academic studies, labs, personal projects, or during an ongoing apprenticeship.

• Basic knowledge of Linux systems, containers, Kubernetes, networking, and troubleshooting principles.

• Analytical and learning capabilities: approach problems methodically, gather evidence, document work, and seek assistance when necessary.

• Willingness to experiment, including labs or PoCs and the use of new tools.

• Teamwork and communication skills.

• Interest in automation, observability, AI, cybersecurity, and operational service management.

• Commitment to continuous growth and increasing independence in L2 support activities.

• Preferred: experience in troubleshooting/incident management.

• Preferred: skills in Linux system administration.

• Preferred: knowledge of Python or Bash.

• Preferred: knowledge of Terraform or Ansible.

• Preferred: experience with Docker, Kubernetes, or Podman.

• Knowledge or experience positively regarded in Kubernetes, OpenShift, Helm, ArgoCD, GitLab CI, Prometheus, Grafana, Elastic Stack, Kafka, Keycloak, Vault/OpenBao, Terraform, Ansible, and managed cloud services.

• Native Italian speaker.

• Good professional knowledge of the English language.

🏝️ Benefits

• Apprenticeship contract with initial classification at the 5th level of the National Collective Labor Agreement for Commerce.

• Continuous training on relevant technical topics for the role, including Cloud Native, AI, Security, observability, automation, and soft skills beneficial for teamwork and service management.

• Mentorship and technical discussions with Kiratech experts, supporting skill development, managing complex cases, and improving service processes.

• Remote work opportunities.

• Working from anywhere: 4 weeks per year of remote work.

• Recharging Friday (1 paid Friday per quarter).

• Electronic meal vouchers.