Cloud Native Support Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Manage the operational aspects of clients’ Cloud Native platforms

• Provide second-level technical support

• Handle and manage L2 tickets

• Analyze alerts, events, and incidents

• Perform troubleshooting in Kubernetes, Linux, networking, and middleware components

• Manage incidents, analyze root causes, and execute technical escalations

• Work both during office hours and on on-call shifts

• Update operational documentation

• Collaborate with senior figures during escalations and root cause analysis

• Contribute to the definition of automations and runbooks to minimize manual and recurring tasks

• Support the evolution and continuous improvement of managed services

• Participate in the management and evolution of clients' Cloud Native platforms

⛳️ Requirements

• Technical education in STEM fields (Computer Science, Engineering, Cybersecurity, Data Science, etc.)

• Passion for emerging technologies, generative AI, cloud architectures, and modern security

• Hands-on experience in L2 technical support, troubleshooting, service management, monitoring, incident management, or operational management of Cloud Native platforms

• Ability to analyze technical problems, document activities performed, and collaborate on escalations with senior figures

• Inclination towards experimentation, creation of PoCs, and utilization of new tools

• Initiative and capability to contribute to operational solutions, automations, runbooks, and internal labs

• Interest and experience in managing complex systems, distributed systems, Kubernetes platforms, automation, observability, compliance, and operational security

• Ability to work in a team, communicate clearly, document activities, share knowledge, and activate technical escalations

• Experience or knowledge of troubleshooting and incident management

• System administration skills in Linux

• Proficiency in at least one scripting language, particularly Python or Bash

• Familiarity with infrastructure-as-code tools, such as Terraform or Ansible

• Experience with Docker, Kubernetes, or Podman

• Professional command of English

• Native Italian speaker

🏝️ Benefits

• Continuous training on relevant technical topics for the role, including Cloud Native, AI, Security, observability, automation, and cross-functional skills beneficial for teamwork and service management

• Technical mentoring and discussion with Kiratech experts

• Remote work options

• Working from anywhere: 4 weeks per year of remote work

• Recharging Friday (1 paid Friday per quarter)

• Electronic Meal Vouchers

• Corporate welfare

• Access to internal R&D initiatives

• Annual variable bonus