Cloud Licensing Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• The Cloud + Licensing Support Specialist will play a key role in driving strategic and profitable revenue for Managed Solution's cloud practices.

• Provide assistance to the sales team with customer inquiries.

• Deliver outstanding customer service to both Managed Solution clients and prospects.

• Perform administrative tasks to support the operations of the cloud department.

• Enter Microsoft Co-sell opportunities into the Microsoft Partner Center.

• Manage the annual renewals of Microsoft 365 subscriptions (including Azure) for clients.

• Offer exceptional first-line customer support for Office 365 inquiries.

• Facilitate the onboarding of new CSP customers.

• Create customer quotes based on specified requirements from customers or prospects.

• Update quoting price lists on a monthly basis.

• Generate customer reports for monthly invoicing procedures.

• Conduct routine data audits across customer accounts.

• Identify workflow inefficiencies and propose process enhancements.

⛳️ Requirements

• A minimum of 2+ years of direct experience with Microsoft Cloud Solution Provider (CSP) programs and Partner Center, covering subscription management, CPOR claims, co-sell deal registration, compliance with incentive programs, and GDAP relationship management.

• Proven expertise in Microsoft New Commerce Experience (NCE), including understanding subscription lifecycles, pricing structures, term commitments, and transitions from legacy CSP to NCE.

• Comprehensive knowledge of Microsoft licensing programs and models such as CSP, NCE, and Open Value, along with familiarity with Azure consumption billing and subscription management.

• Strong technical troubleshooting abilities and the capacity to explain complex concepts to customers clearly, including crafting guidance documentation and resolving issues related to licensing provisioning, subscription transfers, and Partner Center operations.

• Highly organized, detail-oriented, and an efficiency expert, with excellent verbal and written communication skills in English, as the role necessitates numerous internal and external interactions.

• Demonstrated capability to research and gain proficiency in intricate technical subjects.

• Strong analytical skills to review data, identify patterns, detect errors, and derive actionable insights from reports and metrics.

• A proven history of recognizing process inefficiencies and implementing improvements that boost productivity and accuracy.

• Previous experience with contract management systems and/or procurement processes is preferred; if not, a strong attention to detail and methodical approach are essential.

• Familiarity with quoting/contracts management systems (PandaDoc, ConnectWise preferred).

• Ability to manage a high volume of requests and tasks; strong time management skills; a proactive attitude; and the ability to work collaboratively within a team across various organizational levels.

• Proficient in common workplace software applications (MS Office – Word, Excel, PowerPoint, and Outlook), with advanced proficiency in Excel for data analysis, pivot tables, and reporting.

• Experience with data validation, quality control processes, and reporting tools is an advantage.

• Capability to work independently and complete assignments within given instructions, established routines, and standard accepted practices.

• A self-motivated problem-solver who takes the initiative to enhance systems and support team efficiency.

🏝️ Benefits

• PTO – receive 80 hours upon hire in year 1; 15 days in year 2; and 20 days in years 3 and beyond.

• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days.

• Holidays - Managed Solution observes 7 paid holidays each year, plus 1 Floating Holiday per year… and 2 additional holidays after 5 years of service!

• Medical, Dental, Vision – Managed Solution covers 80% of the employee cost on the base plan, along with 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care expenses).

• Telemedicine options: access medical providers from anywhere, over the phone, 24/7.

• A $100K Life/AD&D policy provided at no cost to all employees!

• Employee Assistance Program – free financial consultations; counseling services; 24/7 traveler assistance; and more!