Clinician Operations Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Coordinate and synchronize activities among operational teams to ensure seamless daily operations.

• Oversee staffing levels, scheduling, and workload distribution to guarantee adequate coverage and efficient utilization of resources.

• Analyze workload trends and project resource requirements.

• Track operational performance indicators and key performance metrics.

• Discover opportunities for process enhancements through workflow analysis.

• Address customer or client issues and investigate operational incidents.

• Collaborate with stakeholders to determine root causes and implement corrective measures.

• Establish and uphold compliance standards and quality control procedures.

• Execute quality assurance initiatives and promote operational compliance and quality enhancement efforts.

• Work together with cross-functional teams on process improvement projects and assess their effectiveness.

• Encourage communication within operations support teams and with stakeholders.

• Promote continuous improvement, innovation, employee feedback, operational efficiency, and customer satisfaction.

• Supervise ongoing training to ensure team members are knowledgeable and compliant with their responsibilities.

⛳️ Requirements

• 3 to 5 years of experience in clinician management.

• Previous experience leading a team of providers.

• 3 to 5 years of leadership experience.

• 3 to 5 years of experience in stakeholder management.

• Capability to articulate organizational value to all levels within the company and to executives.

• Ability to convey the value in backlog or roadmap using data, KPIs, or anticipated financial outcomes.

• Skills in execution and delivery, including planning, executing, and supporting initiatives.

• Strong problem-solving and decision-making abilities.

• Proficiency in collaboration and teamwork.

• A growth mindset, agility, and the ability to develop oneself and others.

• Post-secondary or high school education or specialized training, such as technical or vocational programs.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.