Clinician Operations Manager

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Coordinate and synchronize activities among operational teams to guarantee seamless daily operations.

• Oversee staffing levels, scheduling, and workload distribution to ensure sufficient coverage and effective resource utilization.

• Assess workload patterns and predict resource requirements.

• Track operational performance metrics and key performance indicators (KPIs).

• Discover opportunities for process enhancement through workflow analyses.

• Resolve customer or client issues and investigate operational incidents.

• Identify underlying causes and implement corrective measures in collaboration with relevant stakeholders.

• Establish and uphold compliance standards and quality control procedures.

• Execute quality assurance programs and initiatives aimed at enhancing operational compliance and quality.

• Work alongside cross-functional teams on process improvement initiatives and evaluate their effectiveness.

• Promote communication within operations support teams and with stakeholders.

• Encourage a culture of continuous improvement, innovation, employee feedback, operational efficiency, and customer satisfaction.

• Supervise ongoing training to ensure team members are knowledgeable and compliant in their roles.

⛳️ Requirements

• 3 to 5 years of experience in clinician management.

• Previous experience overseeing a team of providers.

• 3 to 5 years of leadership experience.

• 3 to 5 years of experience in stakeholder management.

• Ability to convey organizational value effectively to all levels within the company, including executives.

• Proficiency in communicating the significance of backlog or roadmap using data, KPIs, or projected financial outcomes.

• Strong execution and delivery skills, encompassing planning, delivering, and providing support.

• Effective problem-solving and decision-making abilities.

• Skills in collaboration and teamwork.

• A growth mindset, adaptability, and the capacity to foster development in oneself and others.

• Post-secondary education or specialized training, such as technical or vocational programs.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.