Clinical Workflow Analyst – Federal Health IT

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Investigate and resolve intricate Tier II/III clinical application and workflow challenges, pinpointing functional disruptions and determining suitable resolution strategies.

• Oversee assigned application support cases from initial contact to user-verified resolution, ensuring accurate documentation and collaboration with specialized teams as necessary.

• Maintain documentation of clinical workflows and competency mappings.

• Assess the functional impact of application updates and modifications, identifying workflow implications and conveying findings to stakeholders.

• Offer functional application expertise during high-priority incidents, aiding in troubleshooting and facilitating coordinated resolution until case closure.

• Analyze service tickets and application performance metrics to identify recurring issues and propose enhancements to training, user adoption, and automation processes.

• Provide functional application support during go-lives and transitions in clinical units, which may include occasional on-site engagement.

⛳️ Requirements

• Over 5 years of professional experience in supporting electronic health records (EHR) or clinical applications.

• Direct experience in supporting clinical workflows within specified military healthcare EHR environments.

• Proven experience managing application support cases using ServiceNow.

• Active U.S. Government Secret security clearance.

• Strong functional troubleshooting, analytical, documentation, and communication abilities, with a proven capacity to coordinate efficiently across clinical and technical teams.

• Familiarity with specialized operational or field healthcare applications is preferred.

• ITIL 4 Foundation certification is preferred.

• Experience with EHR utilization analytics and application performance insight tools is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life and disability insurance coverage.

• 401(k) retirement plan with company matching contributions.

• Paid time off and company holidays.

• Professional development and certification support.

• Remote-work equipment and home-office resources.

• Fitness and wellness benefits.