Clinical Triage Nurse, RN

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Support the triage process for incoming sick calls from patients of the Medical Group.

• Evaluate patient symptoms, offer suitable medical advice, ascertain the necessary level of care, and coordinate with the care team.

• Analyze clinical test results and summarize them to aid providers.

• Prioritize and respond swiftly to incoming phone calls, voicemails, and test results.

• Categorize interactions for clinical triage or transfer to another member of the care team.

• Conduct comprehensive telephone assessments using probing inquiries and EMR.

• Apply evidence-based guidelines to assess urgency and allocate triage priority.

• Recognize when crisis intervention is necessary and connect patients to emergency services.

• Provide education to patients and caregivers regarding health maintenance, disease prevention, self-care, medications, and follow-up procedures.

• Make outbound calls to relay provider orders.

• Work collaboratively with care teams to complete patient follow-ups and enhance quality outcomes.

• Analyze data results and communicate insights to providers.

• Enter patient results and quality metrics in accordance with established protocols.

• Address patient complaints, grievances, and concerns effectively.

• Meet established quality and productivity benchmarks.

• Engage in projects and quality improvement initiatives.

• Undertake additional responsibilities as assigned by the Clinical Triage Manager and/or Director.

⛳️ Requirements

• Graduate from an accredited nursing education program as a Registered Nurse.

• Current, valid RN license.

• Must be able to obtain and sustain RN licensure in all service states within 6 months of hire.

• Successful completion of all required nursing continuing education requirements.

• Ability to respond decisively and swiftly in urgent and emergency situations.

• Strong understanding of medical terminology and pharmaceuticals.

• Proven experience in managing multiple tasks simultaneously.

• Excellent communication skills, both written and verbal.

• Demonstrated proficiency in using electronic health records (EHR) systems.

• Capability to communicate effectively with providers, patient care teams, patients, their family members, and facility staff.

• Ability to work independently and remotely.

• Knowledge of fundamental principles, practices, and techniques in primary healthcare.

• Strong organizational capabilities and meticulous attention to detail.

• Conflict resolution skills.

• Familiarity with Medicare and Medicaid insurance and programs.

• A minimum of 2 years of experience as an RN.

• Experience in a contact center environment.

• Background in nurse triage.

• Experience with Aprima (EHR).

• Multistate License (MSL).

• Candidates may be required to complete a background check in the state of Florida.

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance.

• 401K Retirement Plan (with company match).

• Tuition, Professional License, and Certification Reimbursement.

• Paid Time Off, Holidays, and Volunteer Time Paid.