Clinical Systems Optimization Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as a subject matter expert in the design, development, delivery, and enhancement of products, programs, and services aimed at optimizing processes, behaviors, performance, and audit readiness.

• Support and ensure the quality of operational delivery by implementing efficient and effective processes, associated systems, training, and communication strategies.

• Analyze data on complex issues, lead teams, and make informed business decisions with appropriate support.

• Collaborate with initiative leads and management to prepare, organize, coordinate, document, develop, and deliver departmental products and services to a globally dispersed, cross-functional audience.

• Create support materials, presentations, and tools aligned with departmental strategies and responsibilities.

• Develop, optimize, and enhance processes, systems/applications, training, and communication methods.

• Lead small to medium-scale process improvement initiatives.

• Formulate process improvement methodologies and solutions.

• Gather and compile information to evaluate process compliance and prioritize business process improvement requirements.

• Review, evaluate, and revise procedural documents to ensure compliance with current processes.

• Undertake special projects, assignments, and administrative duties as required by business needs.

• Provide training and mentorship to junior team members.

⛳️ Requirements

• Bachelor's degree or an equivalent and relevant formal academic/vocational qualification.

• Over 5 years of prior experience that equips the candidate with the knowledge, skills, and abilities necessary for the role.

• Extensive clinical research experience across all phases of the clinical study life cycle, including start-up, interim, and close-out, is preferred.

• Proficiency in PowerBI, PowerApps, and PowerAutomate is required.

• Coding experience in Python and JavaScript is preferred.

• Experience in developing Spotfire dashboards is a plus.

• Comprehensive understanding of procedural documents.

• Advanced knowledge of process improvement fundamentals.

• Strong investigative, negotiation, and analytical capabilities.

• In-depth understanding of clinical management technologies and systems, along with robust computer skills.

• Effective judgment, decision-making, escalation, and risk management capabilities.

• Proficient oral and written communication skills, with the ability to communicate effectively in English, both verbally and in writing.

• Strong interpersonal skills and problem-solving abilities.

• Capacity to lead and foster teamwork in a multidisciplinary and/or multicultural team environment.

• Exceptional attention to detail.

• Thorough knowledge of regulatory guidelines and directives.

• Strong creative and critical thinking abilities.

• Ability to remain in an upright and/or stationary position for 6–8 hours a day.

• Capability to work in an office/laboratory and/or clinical environment.

• Occasional overnight travel may be required.

• Ability to perform under pressure and manage multiple tasks simultaneously.

• Consistent and regular attendance is necessary.

🏝️ Benefits

• Fully remote work arrangement.

• Standard Monday–Friday work schedule.