Clinical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver administrative and operational assistance to remote physician advisors.

• Act as the main point of contact when issues arise.

• Manage appeal letter requests by generating cases, organizing medical records, verifying deadlines, dispatching final letters, and confirming outcomes with payers.

• Ensure access to client EMRs and prepare PDF extracts for physician advisor case evaluations.

• Arrange peer-to-peer reviews between physician advisors and medical directors from insurance companies.

• Address missing information, case manager or physician inquiries, and EMR access challenges.

• Oversee and prioritize case requests to meet completion deadlines.

• Organize onboarding and training for remote clinical staff, including physician training on EMR navigation.

• Facilitate conference calls between partner-site IT and clinical teams.

• Coordinate mentor calls for clinical staff members.

• Manage office-hour calls and resolve client inquiries.

• Create PowerPoint presentations, Word documents, mail merges, and Excel spreadsheets.

• Set up partner hospitals in the Advisory Services workflow system.

• Conduct general office tasks, such as faxing, mailing, drafting letters, and ordering supplies and forms.

• Undertake additional special projects as assigned.

⛳️ Requirements

• High School diploma or GED or equivalent experience.

• Two years of general business administration experience in a professional environment.

• Strong general office skills, including proficiency with computers, fax machines, printers, copiers, conference call setups, scanners, and mobile phone/email devices.

• Competence with Microsoft Office Suite.

• Advanced skills in Outlook, Word, Excel, Visio, Microsoft Project, and PowerPoint.

• Availability to work rotating days, nights, weekends, and holidays between 7am–9pm ET.

• Proven positive attitude, willingness to learn, customer service orientation, strong work ethic, adaptability, resourcefulness, commitment, and teamwork spirit.

🏝️ Benefits

• Full-time temporary position with the possibility of extension based on business requirements.