Clinical Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist office personnel, physicians, and management with clinical, clerical, and organizational patient care responsibilities.

• Coordinate patient appointments, including procedures, follow-up visits, ancillary services, and endoscopy procedures.

• Schedule and acquire laboratory or radiology results and relay them to physicians and patients with the provider's consent.

• Gather precise patient information and oversee physician and endoscopy center scheduling.

• Address, resolve, or escalate Patient Portal inquiries and patient-related concerns.

• Manage and prioritize incoming phone calls and assigned tasks with minimal patient transfers.

• Fulfill patient requests related to test results, prescription refills, and general healthcare inquiries.

• Prepare prescription refill requests for physician validation.

• Provide guidance to patients or their families regarding medical treatments or procedures as necessary.

• Respond to emails and voicemails and return patient calls in a timely manner.

• Complete information requests from staff and facilitate timely resolution of patient account payment issues.

• Uphold HIPAA compliance and maintain strict confidentiality of patient information.

• Participate in staff meetings and marketing initiatives as directed.

• Cross-train and engage in phone triage, scheduling, pre-certification, document filing, referrals, and medical records management.

• Address assigned encounters or tasks within 24–48 hours.

• Stay available in the call queue.

• Maintain a minimum monitoring score of 90%.

• Carry out other assigned duties and special projects.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 2–3 years of experience in a specialty clinical setting is required.

• Experience in gastroenterology is preferred.

• Certification or registration as a Medical Assistant is preferred.

• Proficiency in computer skills.

• Ability to utilize healthcare systems and multiple Microsoft Office applications.

• Capability to interact with patients, visitors, coworkers, and physicians with courtesy and respect.

• Professional, approachable, warm, and supportive demeanor.

• Empathy for assisting individuals in need of medical help.

• Skill in planning, prioritizing, and executing multiple delegated tasks.

• Capacity to thrive under pressure and assess, respond to, and communicate issues promptly.

• Clear communication with patients and colleagues via telephone, email, and face-to-face interactions.

• Ability to interpret and apply clinical and non-clinical policies and procedures.

• Capability to sit and stand in a standard office environment.

• Willingness to travel as business needs arise.

🏝️ Benefits

• Full-time employment.

• Travel as required for business purposes.