Clinical Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist office personnel, physicians, and management with clinical, clerical, and organizational tasks related to patient care.

• Arrange patient appointments, including procedures, follow-up visits, ancillary services, and endoscopy procedures.

• Collect accurate patient information and synchronize scheduling with physicians and the endoscopy center.

• Handle and respond to requests from the Patient Portal.

• Triage incoming phone calls and manage assigned tasks.

• Address or escalate patient concerns, including test results, prescription refills, and general healthcare inquiries.

• Organize lab and radiology procedures and relay results with provider approval.

• Prepare requests for prescription refills for physician endorsement.

• Provide guidance to patients and their families regarding medical treatments or procedures as necessary.

• Respond to emails and voicemails, returning patient calls in a timely manner.

• Complete information requests from AGA staff to facilitate payment on patient accounts.

• Uphold HIPAA compliance and maintain strict confidentiality.

• Participate in staff meetings and marketing initiatives as directed.

• Engage in cross-training to handle phone triage, scheduling, pre-certification, document filing, referrals, and management of medical records.

• Achieve department performance standards, including addressing tasks within 24–48 hours, remaining accessible in the call queue, and maintaining a minimum monitoring score of 90%.

• Report directly to the Senior Manager, Patient Service Center.

• Execute other duties and special projects as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• 2-3 years of experience in a specialty clinical setting is required.

• Experience in gastroenterology is preferred.

• Certification or registration as a Medical Assistant is preferred.

• Proficiency in computer operations is essential.

• Capable of using healthcare systems and various Microsoft Office applications.

• Ability to interact courteously and respectfully with patients, visitors, co-workers, and physicians.

• Exhibit a professional, outgoing, warm, and helpful demeanor.

• Show compassion when assisting those who are ill and in need of help.

• Ability to plan, prioritize, and manage multiple delegated tasks effectively.

• Capable of working under pressure and assessing, responding to, and communicating issues promptly.

• Communicate clearly with patients and colleagues via telephone, email, and in person.

• Ability to interpret and apply both clinical and non-clinical policies and procedures.

• Capability to sit and stand in a typical office environment.

• Willingness to travel as required by business needs.

🏝️ Benefits

• Full-time employment.

• Travel as necessary for business requirements.