Clinical Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist office personnel, physicians, and management with clinical, administrative, and organizational tasks related to patient care.

• Coordinate patient appointments, procedures, follow-up visits, ancillary services, and endoscopy procedures through telephone or electronic communication.

• Collect accurate patient information and oversee scheduling for physicians and the endoscopy center.

• Address, resolve, or escalate requests from the patient portal and any patient-related concerns.

• Manage and prioritize incoming phone calls and tasks assigned.

• Handle patient inquiries regarding test results, prescription refills, and general healthcare queries.

• Schedule and acquire results for laboratory or radiology procedures, communicating them with provider endorsement.

• Prepare requests for prescription refills for physician approval.

• Provide patients and their families with information pertaining to medical treatments and procedures.

• Respond to emails and voicemails, ensuring prompt return of patient calls.

• Process information requests made by AGA staff.

• Uphold HIPAA compliance and maintain strict confidentiality.

• Participate in staff meetings and marketing initiatives as directed.

• Engage in cross-training to perform phone triage, scheduling, pre-certification, document filing, referrals, and medical records management.

• Achieve department performance standards, which include addressing tasks within 24–48 hours, staying available in the call queue, and maintaining a minimum monitoring score of 90%.

• Report directly to the Senior Manager of the Patient Service Center.

⛳️ Requirements

• High School Diploma or GED is required.

• 2-3 years of experience in a specialty clinical setting is required.

• Experience in gastroenterology is preferred.

• Certification or registration as a Medical Assistant is preferred.

• Proficiency in computer usage is essential.

• Ability to utilize healthcare systems and various Microsoft Office applications.

• Capability to interact with patients, visitors, colleagues, and physicians with courtesy and respect.

• Compassionate approach when dealing with individuals who are ill and in need of assistance.

• Strong ability to plan, prioritize, and manage multiple tasks effectively.

• Capacity to work under pressure and communicate issues promptly.

• Skill in communicating clearly with patients and coworkers via telephone, email, and in person.

• Ability to interpret and apply both clinical and non-clinical policies and procedures.

• Capability to sit and stand in a standard office environment.

🏝️ Benefits

• Full-time employment.

• Travel as required for business needs.