Clinical Support Facilitator

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee, guide, and assist volunteer conversations to ensure compliance with policies and training.

• Offer constructive and positive feedback, including debriefing, coaching, and crisis intervention support.

• Address texter conversations as necessary to provide support, resolve issues, and de-escalate situations.

• Collaborate with Emergency Services for active rescues and to fulfill mandated reporting requirements.

• Efficiently manage a high volume of text communications, prioritizing attention as needed.

• Enhance the quality of crisis intervention service delivery.

• Work alongside the coaching team to assist volunteers both on and off the platform.

• Provide real-time support for remote volunteers delivering 24/7 crisis assistance via text and instant messaging.

• Prioritize meeting the needs of texters and delivering a responsive service.

⛳️ Requirements

• A relevant Master’s level qualification in psychology, mental health nursing, social work, or psychotherapy, or four years of related work or volunteer experience that is equivalent.

• Minimum of two years of relevant supervisory or managerial experience overseeing staff or volunteers.

• Knowledge of when to escalate service-user issues, taking swift and effective action.

• Experience with mental health interventions or crisis management is highly advantageous.

• Relevant experience and insight into issues related to providing services to young people.

• Familiarity with pertinent Child Protection legislation.

• Experience with a comparable organization is beneficial.

• Proficient with technology and interested in its potential to promote positive mental health outcomes.

• Exceptional interpersonal, oral, and written communication skills.

• Strong prioritization, time management, and follow-up abilities.

• Capacity to remain reflective and resilient.

• Offers contingent upon reference checks and Garda vetting clearance.

• Availability for weekend shifts is required.

• Ability to work scheduled shifts between 8pm and 8am.

🏝️ Benefits

• 25 days of annual leave (excluding public holidays, pro-rata).

• Support for professional development and ongoing learning opportunities.

• Access to life coaching sessions.

• Online counseling and therapy sessions.