Clinical Support Coordinator – Full Time, 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with hospital clinical personnel and Access TeleCare physicians to guarantee prompt and effective patient care.

• Respond to incoming calls at the consult center and meticulously document patient information.

• Collaborate with clinical specialists to ensure timely and satisfactory outcomes.

• Manage documentation and verify that images are uploaded from client hospitals to VidiStar.

• Set up video conferencing examination units and verify connectivity.

• Handle inbound and outbound calls from staff, clients, and clinical specialists with professionalism and respect.

• Provide Tier 1 technical support to hospitals and company physicians.

• Facilitate and confirm prompt handoff to Tier 2 IT support.

• Immediately report any SLA failures, company-goal failures, or conflicts to the supervisor.

• Work on tasks without established procedures and undertake additional responsibilities as required.

• Assist with consult preparation and dispatch within a 24/7 virtual hospital environment.

⛳️ Requirements

• High School Diploma, GED, or Equivalent Certification is mandatory.

• A minimum of one year of experience in a call center setting, or in healthcare or IT.

• Strong communication skills, both written and verbal.

• Ability to collaborate effectively across various departments.

• Proven proficiency in Microsoft Office programs and communication and collaboration tools across different operating systems.

• Capability to learn new software and systems.

• Exceptional phone and customer service skills with a keen attention to detail.

• Flexibility and adaptability in a dynamic work environment.

• Ability to rapidly learn and adapt to new technologies and systems.

• Competence to thrive in a remote work atmosphere, within a high-growth and fast-paced organization.

• Must be available to work from 2:45 PM to 11 PM EST, Thursday through Monday, including weekends and holidays as necessary.

• Ability to remain in a stationary position for 50% of the time.

🏝️ Benefits

• 100% Remote Work.

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits package including health, dental, vision, life insurance, and 401(k).

• Paid Time Off.

• Sick Leave.

• Paid Training Schedule: 2-4 weeks, Monday–Friday, 8 AM–5 PM.

• Up to 2 interviews conducted via Zoom.

• A culture that promotes ownership, transparency, and results.

• Opportunity to make a direct impact on patient access nationwide.