This is a fully remote position, open to applicants in Michigan.

📋 Description

• Assist in evaluating patient care requests for medical necessity and urgency.

• Ensure that all financial obligations, including both current and past balances, are addressed prior to the provision of services.

• Provide guidance to patients regarding available financial assistance programs.

• Collaborate with physicians and Henry Ford Health staff to assess ongoing care requirements.

• Manage sensitive information with confidentiality, respect, and empathy, particularly in challenging interpersonal situations.

• Support uninsured, underinsured, and insured patients as they navigate financial complexities.

⛳️ Requirements

• High School Diploma or G.E.D. equivalent.

• A minimum of two (2) years of experience in roles such as patient navigator, patient advocate, financial navigator, or insurance verification specialist.

• Proficient in Microsoft Office Suite.

• Technical expertise in EPIC applications, including Appointment Scheduling (all versions), Registrations, Work Queues, and Referrals.

• Ability to communicate clearly and effectively.

• Customer service-oriented with the capacity to manage sensitive information and issues in a confidential, respectful, assertive, and empathetic manner.

• Familiarity with medical terminology is preferred.

• An Associate's degree or two (2) years of college coursework in business, community health, social work, case management, or a related field is preferred.