Clinical Program Supervisor

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee clinical administrative tasks by coordinating program services, quality assurance, and personnel services.

• Provide coaching, mentoring, counseling, and conduct performance evaluations for clinical subordinates.

• Address conflicts and monitor adherence to schedules.

• Act as a liaison between the Program Manager and the team, ensuring the team stays informed about program-related matters.

• Organize daily schedules, delegate tasks, and ensure that daily objectives are achieved.

• Prepare and submit daily and weekly productivity reports to Program Managers.

• Organize and manage daily clinical support in accordance with the statement of work.

• Assess program needs and suggest enhancements to processes and workflows.

• Adhere to program guidelines while assisting in the implementation of process improvements.

• Independently resolve complex clinical issues and serve as the primary escalation point for clinical staff.

• Participate in and assist with client audits.

• Collaborate with inter-departmental stakeholders on program escalations, conflicts, and inquiries.

• Conduct quality assurance activities in line with SOPs, program procedures, and regulatory standards.

• Assess the quality of clinical services and identify areas for improvement.

• Supervise the training, licensing, and competency of clinical staff.

• Identify and report pharmacovigilance information, including adverse events.

• Lead and participate in team meetings.

• Assist in the recruitment of clinical staff.

• Ensure that training deadlines related to policies on confidential data are met promptly.

• Maintain consistent compliance with all SOPs.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Must be a registered nurse with at least 4 years of clinical experience.

• 3–5 years of experience in a leadership role.

• In-depth knowledge of various clinical diseases and therapeutic drug categories.

• Comprehensive understanding of clinical licensure regulations, rules, and compliance considerations.

• Active RN license in the state of residence.

• Exceptional communication skills.

• Demonstrated initiative and a strong work ethic.

• Ability to supervise a team in a professional, consistent, and fair manner.

• Capacity to lead in a fluid and dynamic environment.

• Proficiency in adjusting tasks and prioritizing effectively in a fast-paced setting.

• Strong problem-solving and decision-making abilities.

• Keen attention to detail.

• Excellent organizational skills.

• Preferred typing speed of at least 35 words per minute with 97% accuracy.

• Willingness to travel as necessary is preferred.

• Successful completion of a background check and, depending on the position, a drug screen.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing towards premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Employer-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan offering a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal as well as professional development.

• Engaging and challenging work environment that fosters new ideas.

• An inclusive workplace with a mission-driven culture.

• Background check and, depending on the role, drug screen are part of the hiring process.