Clinical Partnership Manager

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• Evolve into an expert in Collaborative Care, focusing on fostering, developing, and maintaining existing and new partnerships within the Collaborative Care Program.

• Activate physicians associated with contracted practices to refer patients to the CCP service.

• Achieve a monthly referral target/quota.

• Engage key physician referrers within the designated territory through phone calls, video conferences, and face-to-face meetings.

• Primarily concentrate on larger accounts while also addressing smaller accounts as necessary.

• Collaborate with the Sr. Director of Physician Activation and Partner Success to ensure provider satisfaction post-implementation.

• Assist in conducting initial training and educational sessions for providers, along with supporting ongoing referral growth.

• Develop and oversee regular account meetings to evaluate enrollment, identify growth opportunities, address concerns, and celebrate achievements.

• Communicate with accounts, providers, and practice staff to assess practice needs and recommend strategies for referral growth.

• Generate and analyze referral performance reports with accounts and practices.

• Monitor account/practice engagement and referral trends, intervening as necessary when referral declines are observed.

• Identify barriers to referral activity and formulate contingency and mitigation strategies.

• Stay informed about industry changes and account developments, proactively anticipating challenges for CCP referrals.

• Manage clinical issues in collaboration with Mindoula's clinical operations team, serving as a liaison between ClinOps and referring providers.

• Facilitate the referral process by confirming the receipt of initial referrals.

• Provide initial and ongoing re-education to referring providers regarding suitable CCP patients and the referral submission process.

⛳️ Requirements

• A Bachelor’s Degree in a healthcare-related field or business is required.

• A minimum of three years of experience in a sales or account management position.

• Strong preference for previous experience collaborating with healthcare providers, particularly in generating provider referrals for a service.

• Proven success in a role involving 50% travel.

• Experience in project management or in establishing new partnerships.

• Familiarity with presenting company products both in-person and virtually.

• Experience in selling healthcare services to accounts.

• Demonstrated success in growing accounts.

• Proficiency in Microsoft Word, Google Suite (Calendar, Docs, Sheets, Slides, etc.), Excel, and PowerPoint.

• Capability to develop and sustain strategic partnerships with key accounts.

• Proactive in customer service and possess strong problem-solving skills.

• Ability to comprehend healthcare and market trends and suggest program modifications.

• Adaptability to changes in a rapidly growing organization.

• Competence in creating and reviewing data and analytics to assess account performance.

• Comfort in creating and delivering presentations both virtually and in person.

• Ability to represent Mindoula’s mission professionally to key accounts.

🏝️ Benefits

• Remote work arrangement.

• Role involves 50% travel.