Clinical Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the grading playbook, standard operating procedures (SOPs), onboarding materials, and the provider network policy library; direct clinical content to the Medical Director for review and approval.

• Implement documentation governance, which includes ownership, version control, review schedules, and sign-off procedures.

• Design and manage the grader quality program, encompassing sampling, over-read and discordance reviews, accountability for turnaround times, performance feedback, and tracking error rates over time.

• Prepare quality reviews and escalations for the Medical Director's adjudication and execute subsequent actions, including performance discussions and offboarding processes.

• Develop and sustain capacity models categorized by state, customer, and license coverage; establish recruitment triggers in anticipation of turnaround breaches.

• Oversee the grader recruitment pipeline from sourcing to interviews and recommendations.

• Manage the intake, triage, and routing of customer and grader complaints, including workflows for urgent findings.

• Direct clinical inquiries to the Medical Director, ensure feedback loops with customers, and monitor issue trends over time.

• Set meeting agendas, prepare decisions, and ensure follow-through for the Medical Director.

• Collaborate with Product and Engineering teams on platform enhancements and document existing workflows.

• Contribute network metrics to the weekly grader operations rhythm and company scorecard.

• Achieve first-year objectives including current and approved policy documentation, an operational quality program, capacity-based recruitment, complaint escalation processes, and the transition of at least two manual processes into the platform.

⛳️ Requirements

• Minimum of 5 years in healthcare operations.

• At least 2 years managing a network of contracted or affiliated clinicians.

• Experience in telehealth, teleradiology, or virtual care is highly preferred.

• Proven track record of writing clinical or operational policies that have been signed off by a physician leader and maintaining such policies.

• Background in running or significantly contributing to a clinical quality, peer review, or provider performance program.

• Experience managing a clinician network under the clinical oversight of a medical director is a strong advantage.

• Familiarity with credentialing, medical staff services, or multi-state clinician licensing is a plus.

• Background in teleophthalmology is beneficial, though not mandatory.

• Experience in product discovery or operationalizing new feature launches is advantageous.

• Proficient in creating and interpreting operational dashboards and capacity models using spreadsheets or BI tools.

• Strong preference for candidates with startup experience.

• Excellent written communication skills and ability to engage effectively with physicians as a non-clinician.

• Proven ability to drive the adoption of new processes across teams without direct reporting authority.

• Must be US-based, comfortable with remote work, and willing to travel occasionally for team offsites and customer engagements.

🏝️ Benefits

• Performance-based bonus potential and opportunities for additional earnings.

• Equity participation.

• Comprehensive health, vision, dental, and commuter benefits.

• Generous monthly reimbursement for health and wellness expenses.

• Opportunity to engage in new business development at the intersection of artificial intelligence and healthcare.

• Collaborate with world-class experts from healthcare provider networks, academia, and the industry.

• Join a close-knit team with leading mentors acting as a support network and sounding board.