Global Clinical Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Airvet’s clinical operations both domestically and internationally.

• Manage a distributed network of veterinary professionals.

• Foster scalable systems, measurable performance outcomes, and the delivery of high-quality care.

• Collaborate across departments to implement strategic initiatives efficiently and within budget.

• Take ownership of performance metrics and operational KPIs in partnership with Data, Finance, and Analytics teams.

• Spearhead global expansion efforts, ensuring legal compliance, conducting research, launching products, recruiting veterinarians, and managing appointment scheduling.

• Define and execute the clinical roadmap for both domestic and global operations.

• Guide quarterly global operational initiatives and structured experiments.

• Document and operationalize plans following experiment implementations.

• Identify and recommend technical and operational improvements for clinical teams.

• Establish global quality control standards, monitoring frameworks, and coaching systems.

• Cultivate relationships with veterinarians and clinical teams on a global scale.

• Lead domestic and global on-demand demo call initiatives to support sales and market entry efforts.

• Develop and enhance a globally engaged network of clinicians.

• Create strategies for clinician re-engagement.

• Provide operational insights to the Product and Engineering teams.

• Manage surges in global visit volumes across video and chat platforms.

• Conduct root cause analyses and implement data-driven corrective measures.

• Standardize, document, and continuously refine global workflows.

⛳️ Requirements

• Proven track record in leading distributed or global operational teams.

• Strong project management capabilities with the ability to prioritize and execute at scale.

• Demonstrated skill in breaking down complex initiatives into actionable phases.

• Analytical proficiency — leveraging data to identify trends, test hypotheses, and inform decision-making.

• Keen attention to detail and a disciplined operational approach.

• Exceptional communication skills for engaging stakeholders across clinical, technical, and executive levels.

• Experience in cross-functional collaboration within high-growth, fast-paced technology settings.

• Comfortable managing remote teams and engaging with international stakeholders.

🏝️ Benefits

• Competitive salary and commission structure.

• Stock options.

• Medical, Dental, and Vision coverage, including for Dependents.

• Flexible Spending and Health Savings Accounts.

• Telemedicine and Employee Assistance Program (EAP).

• Life and AD&D insurance policies.

• Unlimited Discretionary Time Off.

• Paid holidays.

• Flexible time off policy.

• Team based in Los Angeles with options for Remote Work.

• 401K Retirement Plan through Human Interest (Employee contributions only - currently not matched).

• Access to Airvet as a benefit.

• Monthly stipend for work-from-home expenses.

• Annual educational reimbursement program.