Clinical Operations Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary daily contact for NPs and Sprinters regarding inquiries related to timesheets, mileage, and documentation.

• Follow up on timesheet submissions, PTO entries and approvals, as well as sick time prior to payroll closure.

• Validate weekly mileage and hours in accordance with established policies and protocols.

• Review and summarize supporting documentation for mileage and time submissions.

• Approve expenses within defined parameters.

• Extract data and monitor peer audits and bonus incentives.

• Provide managers with weekly exception reports accompanied by comprehensive documentation.

• Maintain attendance, call-off, and workforce planning trackers.

• Monitor training completion and annual compliance for clinical teams.

• Compile weekly and monthly operational reports.

• Assist in workforce logistical planning.

• Manage dashboards, trackers, and workforce metrics.

• Oversee administrative escalation trackers and follow up on outstanding items.

• Direct non-clinical operational issues to the appropriate teams.

• Keep SOPs, workflows, and operational documentation up to date.

• Track project milestones and action items, supporting workflow launches.

• Engage in internal audits, identify documentation gaps, and suggest process enhancements.

• Highlight recurring workflow challenges and recommend solutions.

• Uphold confidentiality and adhere to HIPAA and other relevant standards.

• Report directly to the Director of Quality & Training.

⛳️ Requirements

• Minimum of 2 years in an operations, coordination, or administrative support capacity.

• At least 2 years of proven experience in identifying and implementing AI-driven solutions to optimize workflows and enhance operational success.

• Ability to manage multiple workflows, trackers, or reports concurrently.

• Comfortable working independently and remotely with minimal daily supervision.

• Excellent communication and problem-solving abilities.

• Proficient in EHR systems and Google tools.

• Must have a reliable internet connection and a dedicated, secure workspace.

• Availability to work during CST or PST hours.

• Preferred familiarity with multi-state payroll or leave compliance.

• Experience in healthcare operations, medical group administration, or home health/home care is preferred.

• Prior experience supporting a distributed or regional field team is preferred.

• Experience with Rippling or a similar HRIS platform is preferred.

• Must be willing to accept a temporary position.

• Full-time availability Monday through Friday is required.

🏝️ Benefits

• Benefits are included as part of the compensation package.

• Opportunity for a remote work arrangement.

• Flexible, independent work within a collaborative team setting.

• Opportunities to influence and enhance workflows and processes.