Clinical Operations Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the onboarding process for incoming providers, including checklists, training sessions, credentialing milestones, and start dates.

• Conduct follow-ups with providers who are lagging on necessary training and escalate any risks concerning start dates.

• Analyze the onboarding pipeline for recurring bottlenecks and determine their causes.

• Keep accurate records of provider information in Airtable and related systems.

• Collaborate cross-functionally to identify and resolve bottlenecks.

• Proactively flag any at-risk start dates early in the process.

• Identify ineffective processes, templates, or handoffs and raise concerns proactively.

• Develop solutions when operational challenges are identified.

• Design clinical operations systems to enable automation and scalability across provider journeys, patient scheduling, and clinical practice support.

• Maintain communication with providers, including managing templates for emails, reminders, and checklists.

• Assist with ad hoc projects aimed at enhancing the provider journey as the team grows.

⛳️ Requirements

• 1-2 years of experience in operations, coordination, healthcare administration, or a similar role with a strong focus on execution.

• Highly organized with a keen attention to detail and the capability to manage multiple moving parts amid competing and shifting priorities.

• A self-starter who can proactively identify and address blockers.

• Process-oriented and able to iterate quickly on various tasks.

• Comfortable asking questions and proactively addressing issues with proposed solutions.

• Possess clear and professional written and verbal communication skills.

• Data-literate and comfortable working with trackers or databases.

• Flexible and adaptable to changing priorities.

• Enthusiastic about emerging AI tools.

• Preferred: experience in telehealth, healthcare operations, or onboarding involving multiple stakeholders.

• Preferred: familiarity with Airtable, Notion, Google Suite, Slack, Metabase, or other similar operational platforms.

• Preferred: experience with W-2/1099 workforce classification nuances.

• Genuine interest in Allara’s mission and a commitment to enhancing the clinician experience.

• Must be legally authorized to work in the United States or not require visa sponsorship to continue working in the United States.

🏝️ Benefits

• Opportunities for career advancement.

• Equity participation.

• Comprehensive medical, dental, and vision benefits.

• Generous paid time off policy.

• Wellness perks.

• Professional development opportunities.

• 401(k) retirement plan.

• Company-issued laptop.

• Flexible hybrid/remote work arrangements.

• A collaborative, mission-driven culture focused on enhancing patient care.