Clinical Navigator, Oncology/Infusion License Required

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute organized outreach to patients and caregivers throughout their treatment journey.

• Deliver program-approved education concerning prescribed treatments, preparation, administration logistics, adherence expectations, and available support resources.

• Identify obstacles to initiating, continuing, and adhering to treatment.

• Formulate practical patient-support strategies within the scope of the program.

• Direct issues that require clinical decision-making, access assistance, or additional services to the appropriate providers or internal teams.

• Recognize and escalate urgent or potentially serious clinical concerns.

• Report adverse events, product complaints, medication errors, missed or delayed treatments, treatment discontinuations, and other reportable information within specified timelines.

• Forward inquiries regarding diagnosis, treatment selection, dosing, treatment modifications, contraindications, or other clinical decisions to the treating healthcare providers.

• Coordinate communication and follow-up with authorized stakeholders in compliance with privacy standards and program workflows.

• Document outreach attempts, education provided, patient concerns, milestones, outcomes, escalations, and follow-up activities.

• Manage an assigned caseload while adhering to quality and productivity standards.

• Maintain up-to-date knowledge of assigned products, disease states, treatment journeys, program resources, and approved educational materials.

• Communicate recurring patient, access, treatment, and operational trends to leadership.

• Engage in quality improvement initiatives.

⛳️ Requirements

• A current, unrestricted professional license or certification relevant to the assigned program (e.g., LPN/LVN, RN, NP, PA, SLP, OT/COTA, PT/PTA, PharmD).

• A Bachelor's degree in a healthcare-related field is preferred, or an equivalent combination of relevant education and clinical experience.

• A minimum of 2 years of pertinent experience in direct patient care, patient education, clinical navigation, care coordination, case management, specialty pharmacy, rehabilitation, infusion services, or patient-support programs is preferred.

• Experience in offering patient education and support via telephone, video, secure messaging, or other remote channels is preferred.

• Exceptional communication, active listening, motivational interviewing, and relationship-building skills.

• Strong documentation, organization, prioritization, time management, and follow-up abilities.

• Excellent critical thinking, problem-solving, analytical, and independent judgment skills.

• Capable of managing multiple active cases, adhering to standardized protocols, and working independently in a remote setting.

• Ability to assist patients and caregivers through various phases of the treatment journey.

• Ability to build trust through respectful, collaborative, and nonjudgmental communication.

• Proficient with case management or CRM platforms, electronic health records, Microsoft Office, secure messaging, video communication, and related healthcare technologies.

• Working knowledge of patient privacy, adverse event reporting, product complaint reporting, professional boundaries, and scope-of-practice requirements.

• Ability to work from an approved home office.

• Capable of supporting activities across U.S. time zones (EST–PST).

• Ability to occasionally lift up to 15 pounds.

• Willingness to travel occasionally for training, company meetings, or client activities.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• Life insurance and disability coverage.

• Tax-advantaged savings accounts.

• Employee Assistance Program.

• Home office benefits.

• Employee Ownership Program.

• Paid time off.

• Paid holidays.

• Bereavement leave.

• 401(k) retirement plan with employer matching.

• Potential for performance-based bonuses.

• Opportunities for career advancement.

• Fully remote work arrangement.