Clinical Manager

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Oversee and manage the daily workflow, queues, and prioritization of tasks to achieve targets for productivity, quality, and service levels.

• Track real-time performance metrics and resolve any issues related to volume, coverage, or quality.

• Ensure adequate staffing across shifts, including adjustments to schedules and coordination of paid time off.

• Mentor, give feedback, and assist care coordination staff.

• Conduct regular one-on-one meetings centered on performance, quality, and development.

• Facilitate weekly team meetings to communicate priorities and updates.

• Maintain daily engagement, eliminate obstacles, and address issues immediately.

• Cultivate a team environment that promotes accountability, engagement, development, and retention.

• Monitor productivity, quality, and compliance metrics using established metrics and scorecards.

• Provide documented contributions for performance evaluations, promotions, and compensation discussions.

• Collaborate with Clinical Operations and HR on performance improvement plans and corrective measures.

• Lead structured team communications through huddles, one-on-ones, and participation in all-hands meetings.

• Communicate team sentiment, concerns, operational risks, trends, and opportunities for improvement to leadership.

• Engage in the interview process and offer hiring recommendations.

• Assist with onboarding and provide hands-on training.

• Monitor the progress of new hires and reinforce training efforts.

• Identify development opportunities and support high-potential team members.

• Act as the primary point of contact for employee relations issues.

• Ensure compliance with organizational policies, procedures, and clinical documentation standards.

• Escalate complex employee relations, performance, or compliance matters to the Director.

⛳️ Requirements

• Prior experience in supervising or managing a production-oriented team in a healthcare, clinical operations, or call center setting.

• Proven ability to manage productivity, quality, and service-level performance.

• Comprehensive understanding of care coordination or clinical operations workflows.

• Experience with EMR systems, workforce management tools, and performance dashboards.

• Strong communication, organizational, and interpersonal abilities.

• Supervisory experience with 10 or more direct reports is preferred.

• Background in chronic care management or similar care delivery models is preferred.

• Experience with performance management and corrective action processes is preferred.

• Candidates must be residents of the United States.

• Must have a private, stationary, HIPAA-compliant workspace within the home.

• High-speed broadband internet is required.

• Minimum internet speed of 50 Mbps download and 5 Mbps upload is necessary.

• Secure internet connection and ability to safeguard confidential patient information are essential.

• Working from public spaces, shared co-working environments, or while traveling is not allowed.

🏝️ Benefits

• Paid Time Off plus Company Holidays.

• Medical, Dental, and Vision Insurance.

• Complimentary Life Insurance.

• 401(k) Plan.

• Optional coverage for Short-Term, Long-Term Disability, Critical Illness, and Accidents.

• Employee Assistance Program, including mental health resources.

• Company-provided equipment (laptop, monitor, headset, etc.).

• Flexible, remote-first opportunities (role-specific).

• Ongoing learning and commitment to clinical excellence.