Clinical Liaison

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Oversee patient management in support of CareDx’s transplant services, focusing mainly on laboratory testing.

• Provide education to transplant center personnel and optimize workflows to integrate CareDx’s transplant solutions.

• Act as a liaison between clients and cross-functional internal teams to guarantee the timely and successful delivery of CareDx products.

• Address and resolve customer inquiries related to order entry, results, reporting, and reimbursement processes.

• Organize blood draw logistics with patients and ensure that compliant orders are accurately received.

• Spearhead initiatives aimed at enhancing operational efficiency and pinpoint areas for improvement in the ordering process.

• Ensure prompt processing of samples and respond to customer questions effectively.

• Uphold compliance with CareDx standard operating procedures (SOPs) and all relevant HIPAA, CLIA, and FDA regulations.

• Travel within the designated area to key accounts for business reviews and updates on products.

• Execute other responsibilities as assigned.

⛳️ Requirements

• A valid RN degree is mandatory.

• A minimum of 5 years of experience in Transplant is preferred.

• Certification as a Clinical Transplant Coordinator (CCTC) is desirable.

• Willingness to travel 25–30% in the designated region.

• Capability to excel both independently and within a team setting.

• Proficient in reporting and data analytics tools, including Excel and Salesforce.com.

• Excellent verbal and written communication abilities.

• Proven track record of influencing without direct authority and building strong cross-functional relationships.

• Demonstrated experience in managing customer expectations and providing updates on product development.

• Must adhere to applicable CareDx SOPs and regulations, including HIPAA, CLIA, and FDA standards.

🏝️ Benefits

• Competitive base salary along with incentive compensation.

• Comprehensive health and welfare benefits, including a gym reimbursement program.

• 401(k) savings plan with a matching contribution.

• Employee Stock Purchase Plan available.

• Pre-tax commuter benefits offered.

• Up to 30 days of paid leave annually for full-time employees who donate an organ or bone marrow.

• Additional benefits can be found on the CareDx careers page.