Clinical Integration Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with the sales team to assist customers during the onboarding process.

• Work in conjunction with sales and customer service to provide customer support and timely training.

• Create, develop, and deliver tailored technical support and product training through videos, presentations, written guides, and protocols.

• Identify and resolve product and clinical challenges faced by customers.

• Address IT issues related to orthodontic practices, including firewalls, I/O scanner integration, Windows applications, and network performance.

• Establish long-term, trusting relationships with customers.

• Act as a subject matter expert for internal teams concerning physical products and software.

• Communicate integration success metrics and propose process improvement ideas.

• Create feedback loops to relay customer feedback to product development, sales, support, marketing, and cross-functional teams.

⛳️ Requirements

• Profound understanding of orthodontic practice operations and team dynamics.

• Extensive knowledge or experience in orthodontic mechanics via aligner therapy.

• Familiarity with adult learning theory.

• Outstanding verbal and written communication skills.

• Advanced computer skills, including proficiency in Microsoft Office and knowledge of 3D orthodontic treatment planning software programs.

• Exceptional skills in virtual presentations.

• Strong analytical and creative problem-solving abilities.

• Excellent time management capabilities with a proven track record of meeting deadlines.

• Flexible and adaptable; capable of managing change, shifting priorities, and adjusting to rapid progress.

• Outstanding interpersonal and customer service skills.

• Exceptional organizational skills with a keen attention to detail.

• Bachelor’s degree or equivalent experience required, preferably in healthcare, technology, or a business-related field.

• Minimum of 3 years of work experience with an orthodontic manufacturer or orthodontic practice.

• Must be authorized to work in the United States.

• Disclosure of potential sponsorship for employment visa status may be required.

🏝️ Benefits

• Remote-based position.

• Up to 10% travel may be necessary to participate in key industry and corporate events.