Clinical Intake Specialist

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Engage in outreach efforts to newly referred clients and document activities in VyncaOS.

• Conduct 8-12 intake visits each day, ensuring thorough and precise assessments.

• Support clients in completing initial intake appointments, which include psychosocial evaluations and care plans with defined care objectives.

• Examine medical records and document client medical requirements alongside recommended interventions.

• Relay essential information and client preferences to the care team to facilitate personalized care planning.

• Implement evidence-based methodologies such as Motivational Interviewing, Harm Reduction, and principles of Trauma-Informed Care.

• Participate in weekly Team Operations Meetings.

• Maintain a well-organized and structured schedule to enhance client intake and engagement.

• Conduct proactive outreach to clients who missed appointments or have not been contacted previously when unscheduled.

• Be available for warm transfers from field teams and provide prompt responses on the same day.

• Achieve key performance indicators in a fast-paced, dynamic work setting.

• Collaborate with Vynca patients/clients, both remotely and in-person.

• Occasionally travel for job-related duties, training, or company events.

⛳️ Requirements

• Current, unrestricted California Licensed Vocational Nurse (LVN) license, or a Bachelor’s degree in a relevant field, or a Medical Assistant certificate from a recognized organization (AAH, AAMA, AMT, NCCT, or NHA).

• At least 2 years of prior intake or admissions experience in a high-volume call environment.

• Familiarity with complex care clients and ECM Populations of Focus.

• Experience with Health Gorilla or Health Record Systems.

• Strong verbal and written communication abilities.

• Positive interpersonal skills and a collaborative mindset.

• Proficient computer skills and adeptness in Google Workspace, MS Office, and online tools.

• Capability to work independently and maintain high motivation levels.

• Able to manage multiple tasks and navigate various platforms, adapting and shifting priorities as required.

• Bilingual (English/Spanish) is highly preferred.

• Willingness and availability to work Monday through Friday from 8:30 am to 5 pm Pacific Time, with the potential for evenings and weekends.

• Applicants must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington.

• Legally authorized to work in the United States.

• Must pass a background check, which may include a drug test or other health screenings.

• Employees in patient, client, or customer-facing roles must be vaccinated against influenza, subject to accommodation considerations.

• Must complete identity and work eligibility verification using E-Verify upon hire.

• At least 1 year of remote (work from home) experience.

• Comfortable using computers, telephones, and electronic health record (EHR) platforms.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible PTO.

• Company holidays.

• 401k.

• Access to additional wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.