Clinical Coordination Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and guide Clinical Coordinators by establishing clear priorities, effective delegation, accountability, and thorough follow-through.

• Conduct regular one-on-one meetings, performance evaluations, coaching sessions, and ongoing training refreshers.

• Oversee team scheduling, balance workloads, and ensure adequate coverage across various markets.

• Assist in the onboarding and competency development of new team members.

• Monitor immediate and upcoming provider schedules to pinpoint open capacity, underfilled provider days, and potential scheduling risks.

• Ensure that accepted treatments and unscheduled new patient backlogs are actively managed.

• Identify and escalate scheduling obstacles, including medical clearances, insurance verification, pre-medication requirements, facility documentation, and lab case issues.

• Track Clinical Days at Goal and any disruptions in scheduling.

• Analyze scheduling challenges, backlog patterns, cancellations, and schedule health issues to determine root causes.

• Develop preventive measures and implement improvements in workflows or standard operating procedures (SOPs).

• Support system optimization, automation projects, and process enhancements in CareStack and Healier.

• Collaborate across departments to address scheduling challenges and maintain consistent patient flow.

• Act as an escalation point for intricate scheduling requirements or concerns related to facilities and providers.

• Monitor and report on team performance and operational health metrics.

• Provide weekly insights, actions taken, next steps, and performance updates to leadership.

• Ensure adherence to accurate documentation standards in CareStack and Healier.

⛳️ Requirements

• 5+ years of experience in dental, medical, or clinical scheduling/coordination.

• A minimum of 2 years in a leadership role.

• Proficiency with CareStack or similar Electronic Medical Record (EMR) platforms is required.

• Experience with Google Suite is essential.

• Strong understanding of medical and dental workflows and provider scheduling.

• Experience in coordinating and scheduling across multiple facilities.

• Familiarity with pre-medication and medical clearance procedures.

• Knowledge of insurance verification processes and lab case coordination.

• Proven success in managing remote teams, delegating responsibilities, coaching performance, holding employees accountable, and implementing process enhancements.

• Exceptional communication and relationship-building skills.

• Strong organizational, delegation, and prioritization skills.

• Ability to independently evaluate problems, make decisions, and ensure follow-through.

• Capacity to remain calm and solution-oriented in a fast-paced environment.

• Reliable internet access.

• Ability to communicate via virtual platforms with team members, facilities, providers, and internal departments.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)

• Life Insurance

• Paid Time Off

• Occasional travel for leadership meetings, in-field shadow sessions, or training as needed