Clinical Consultant, MS

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct on-site training utilizing validated applications, protocols, and processes.

• Collaborate with technologists, radiologists, and other professional staff to ensure the effective and efficient operation of HCUS products.

• Enhance image quality across HCUS modality products.

• Oversee comprehensive system training.

• Organize training events in conjunction with HCUS and customer-site contacts.

• Assist in the creation of customer training and support materials.

• Offer telephone support to customers, sales teams, and field service personnel.

• Relay equipment issues and customer concerns to Customers, Sales, Field Service, Marketing, Engineering, and Product Line Management.

• Provide continuous support for application-related and image-quality issues.

• Maintain documentation that supports customer training.

• Collaborate with the HCUS team to secure customer acceptance of modality product solutions.

• Pursue ongoing education regarding the modality product portfolio.

• Identify opportunities for increasing market share and growth.

• Respond swiftly to customer concerns, inquiries, and questions.

• Sustain communication and working relationships across HCUS departments.

• Contribute to the development of product, service, sales, and marketing strategies.

• Report information and activities that influence customer satisfaction or future business operations.

• Perform additional duties as assigned by management.

• Adhere to quality, regulatory, safety, and established policy requirements.

• Participate in committees, performance improvement initiatives, strategic planning teams, and professional organizations.

• Comply with U.S. FDA, ISO 13485, and other relevant regulatory standards.

• Meet vendor-credentialing requirements for access to hospitals and facilities.

⛳️ Requirements

• A minimum of an Associate’s degree is preferred; a Master’s degree in a related field is desirable.

• Credential as a Registered Radiology Technologist: ARRT (ARRT (R), (MAM), (QM), (CT), (MR)).

• At least 5 years of experience in digital radiology.

• Strong diagnostic and problem-solving abilities.

• Exceptional communication skills.

• Excellent organizational and time-management capabilities.

• Ability to sit for 75–100% of applicable work time.

• Capability to use hands and fingers to feel and manipulate items, including keyboards, for up to 100% of applicable work time.

• Ability to stand, talk, and hear for 75% of applicable work time.

• Capacity to lift and carry up to 10 pounds for up to 20% of applicable work time.

• Willingness and ability to travel occasionally, up to 85%, based on business requirements.

• Must fulfill vendor credentialing requirements for access to hospitals and facilities.

• Must adhere to applicable U.S. FDA medical-device regulations, ISO 13485 standards, and other relevant laws and regulations.

• Must be prepared to test for COVID-19 periodically and wear a face covering indoors as required, unless an approved accommodation is in place.

🏝️ Benefits

• Flexible working environment.

• Equal opportunities in hiring, promotions, compensation, benefits, and training.

• Reasonable accommodations during the application and selection process.

• COVID-19 vaccination accommodations for medical, religious, or other legally mandated exemptions.

• Company-provided COVID-19 testing and face-covering requirements as applicable.