Clinical Consultant, Medical Informatics – Medical Imaging

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver clinical consulting services for Synapse PACS/MI initiatives.

• Set up reports (CV) and assess workflows.

• Conduct comprehensive end-to-end testing.

• Provide customer training, either remotely or on-site, and offer go-live assistance.

• Extend clinical support to sales and internal teams regarding product usage.

• Act as a consultant for clients and company staff.

• Organize training sessions in collaboration with HCUS and customer contacts.

• Address application-related issues and image quality concerns at both product and system levels.

• Collaborate with interpreting physicians, clinicians, and other professionals to ensure smooth product functionality.

• Maintain documentation for customer training.

• Offer additional paid training and consultancy to help achieve Professional Services revenue targets.

• Assist customers in accepting FUJIFILM Medical Systems solutions.

• Keep open lines of communication with Service, Engineering, Integration, and Customer Service teams.

• Provide telephone and remote clinical support via the Technical Assistance Center.

• Adhere to quality management, regulatory, FDA, ISO 13485, vendor credentialing, and safety standards.

• Engage in professional organizations and undertake other assigned responsibilities.

⛳️ Requirements

• 2 to 10 years of progressive experience in medical technology, computer science, PACS administration, or the healthcare sector.

• Experience in Cardiology or Radiology is preferred.

• An Associate’s degree in computer science, engineering, or a relevant healthcare field is required.

• A Bachelor’s degree in computer science, engineering, or a relevant healthcare area is preferred.

• Background in medical imaging.

• Experience in the healthcare, software application, or IT industries is preferred.

• Professional demeanor.

• Ability to prioritize tasks and manage multiple responsibilities.

• Strong written and verbal communication abilities.

• Capacity to collaborate effectively with end-users and clinical supervisors.

• Proven end-user computer skills.

• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

• Excellent interpersonal skills.

• Technical support experience with strong troubleshooting capabilities.

• Ability to identify workflow requirements and connect them to product features.

• Capacity to thrive in a fast-paced environment.

• Documented experience in the IT/Healthcare field.

• Strong diagnostic and problem-solving skills.

• Organizational and time-management abilities.

• Ability to comply with U.S. FDA medical-device regulations, ISO 13485 standards, and all applicable laws.

• Ability to meet vendor-credentialing requirements for access to hospitals and facilities.

• Must be able to fulfill specified physical capabilities, including sitting, keyboard use, standing, communication, lifting up to 10 pounds, walking long distances, and using stairs.

• Ability to withstand air-pressure changes during travel.

• Frequent travel, up to 75%, may be necessary.

🏝️ Benefits

• 8% MBO Bonus opportunity.

• Medical, Dental, Vision coverage.

• Life Insurance benefits.

• 401k plan.

• Paid Time Off.

• Remote work options.

• Company-sponsored training.

• Participation in professional organizations.