Clinical Care Navigator – After Hours

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver immediate clinical support, psychoeducation, and facilitate connections to relevant referrals and resources via a clinical phone queue.

• Employ techniques such as active listening, motivational interviewing, and solution-focused strategies to engage collaboratively with members seeking assistance for mental health, substance use, or family/relationship issues.

• Conduct risk assessments and provide crisis support, safety planning, and follow-up with high-risk members to ensure their safety and timely access to care.

• Suggest an action plan based on clinical evaluations and coordinate connections to suitable care and services (including Spring Health therapists, coaches, physicians, or external resources).

• Offer after-hours support to members and leaders in need of services or connection to the Global team, Management Consultation team, and Spring Internal team.

• Demonstrate effective writing skills to produce professional documentation and interact with members and providers through email communication.

• Adhere to care management outreach protocols and apply sound clinical judgment to identify and resolve barriers or disruptions to care.

• Enhance care effectiveness by working closely with Spring Health care providers and the Provider Operations team.

• Collaborate and troubleshoot with multi-disciplinary teams, including Care Support, Benefits/Billing, and Product, to ensure a seamless member experience.

• Attend staff meetings, participate in case consultations, and engage in training sessions.

• Assist in onboarding and mentoring new team members.

• Comply with Spring Health policies while upholding all confidentiality, compliance, and ethical standards.

⛳️ Requirements

• LCSW, LMFT, LPC, or licensed psychologist credential.

• At least 2+ years of direct clinical care experience.

• Proficiency in crisis assessment and safety planning.

• Familiarity with crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.

• Fully engaged and free from distractions for the entirety of the shift.

• Outstanding listening, written, and verbal communication skills.

• Approach all interactions with cultural sensitivity, empathy, and respect for individual identities.

• Driven to exceed expectations for members and provide a high-touch experience.

• Tech-savvy: must be comfortable using diverse computer platforms, learning new systems, and effectively performing tech-related tasks.

• Capable of multitasking and switching contexts effectively.

🏝️ Benefits

• Health, Dental, and Vision benefits commence on your first day at Spring.

• Employer-sponsored 401(k) match of up to 2% for retirement planning.

• An annual allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• Competitive paid time off policies, including vacation, sick leave, and company holidays.

• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.

• Access to One Medical accounts with HSA and FSA plans, with Spring contributing up to $1K for HSAs.

• Access to Noom, a weight management program.

• Access to fertility care support through Carrot, along with a $4,000 reimbursement for fertility-related expenses.

• Access to Wellhub, connecting employees to fitness, mindfulness, nutrition, and sleep resources.

• Access to BrightHorizons, offering sponsored childcare, back-up care, and elder care services.

• Up to $1,000 yearly Professional Development Reimbursement.

• $200 annual donation matching to support your preferred causes.