Clinical Care Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with patients concerning appointments, treatment plans, follow-ups, referrals, and other care requirements.

• Facilitate patient care coordination among providers, specialists, facilities, pharmacies, and other healthcare professionals.

• Assist in patient intake processes and ensure accurate patient information is maintained in the EHR/EMR.

• Accurately document patient interactions, clinical details, and provider instructions.

• Organize and track referrals and specialist appointment follow-ups.

• Aid in insurance verification, eligibility assessments, and prior authorizations.

• Follow up on pending medical records, laboratory results, imaging, referrals, and other clinical documentation.

• Conduct follow-up and care management calls with patients, including Chronic Care Management (CCM) calls when necessary.

• Review patient information and pinpoint issues that need to be escalated to the relevant clinical provider.

• Relay provider notes, instructions, and other pertinent information to patients.

• Assist with prescription/refill requests and other clinical administrative tasks.

• Ensure accurate, confidential, and HIPAA-compliant maintenance of patient records.

• Provide empathetic and professional support to patients as they navigate their care journey.

⛳️ Requirements

• A clinical background is essential.

• Training or professional experience as a Nurse, Doctor, Physician Assistant, Medical Assistant, or other healthcare professionals is encouraged.

• A strong grasp of medical terminology and clinical workflows is necessary.

• Prior experience in care coordination, patient coordination, medical virtual assistance, clinical administration, or a related healthcare role is strongly preferred.

• Experience in supporting U.S.-based healthcare practices is highly desirable.

• Familiarity with EHR/EMR systems is required.

• Experience with insurance verification, prior authorizations, referrals, or care management is an advantage.

• Strong communication skills in English are essential.

• Bilingual candidates fluent in English and Spanish are highly preferred.

• Excellent skills in patient communication, organization, documentation, and follow-up are necessary.

• Comfortable interacting with patients, healthcare providers, insurance companies, and other members of the care team.

• Ability to work independently in a remote setting while managing multiple patient needs and priorities.

• Knowledge of HIPAA and patient confidentiality regulations is required.

• Experience with Chronic Care Management (CCM), prior authorizations, insurance eligibility and verification, referral coordination, patient intake, EHR/EMR documentation, medical scribing or clinical documentation, telehealth, U.S. healthcare insurance processes, patient follow-up and care management, Office Ally or similar healthcare platforms, and RingCentral or similar patient communication systems would be advantageous.

🏝️ Benefits

• Fully remote work setup.

• Independent contractor arrangement.

• Schedule aligned with U.S. business hours.