Clinical Application Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for EHR-related support, configuration advice, and workflow troubleshooting for internal teams and provider practices.

• Identify, take ownership of, and resolve EHR and clinical application issues through complete resolution, coordinating with vendors and internal stakeholders.

• Assist with practice onboarding, which includes EHR access setup, workflow discovery, CEHRT review, and validation of system readiness.

• Analyze clinical workflows to enhance documentation, coding, and structured data capture at the point of care.

• Create and maintain standardized EHR workflow guidance, templates, and reference materials.

• Advocate for optimized clinical documentation and discrete data capture to minimize dependency on manual chart abstraction.

• Facilitate configuration and optimization for patient flagging, diagnosis code workflows, and quality-focused documentation.

• Work collaboratively with internal teams and EHR vendors on workflow enhancements that support value-based care initiatives.

• Contribute to projects aimed at optimizing clinical data by identifying workflow gaps and structured data improvements.

• Assist with EHR integrations, clinical data feeds, vendor transitions, and ongoing maintenance activities.

• Support QRDA I file acquisition via coordination of practice/vendor extraction, file validation, and error follow-up.

• Engage in CEHRT compliance verification and documentation tasks.

⛳️ Requirements

• An Associate’s degree in healthcare, business, information systems, or a related field is required.

• 1–3 years of experience in supporting EHR systems, clinical applications, or healthcare technology environments.

• Direct experience collaborating with provider practices, clinical staff, or healthcare operations teams.

• Familiarity with popular EHR platforms such as Epic, NextGen, Athenahealth, Practice Fusion, Allscripts, or similar systems.

• Understanding of clinical workflows, documentation practices, and structured data capture for quality reporting purposes.

• Strong analytical and problem-solving abilities with a proven track record of resolving issues effectively.

• Excellent written and verbal communication skills, with the capacity to explain technical concepts to non-technical audiences.

• Strong organizational skills, attention to detail, and a disciplined approach to documentation.

• Ability to effectively manage priorities in a fast-paced, evolving environment.

• Proficiency in Microsoft Office and collaboration tools, including Teams and SharePoint.

• Commitment to maintaining confidentiality, data security, and professionalism at all times.

• Willingness to learn new systems, workflows, and healthcare programs.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and continuing education.

• Flexible work arrangements to promote work-life balance.

• Supportive and collaborative team environment.