Clinical Adoption Ambulatory Analyst

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Educate providers and clinical personnel on the standard usage of the athena clinical system and address issues for clinicians, vendors, and team members as needed.

• Serve as the initial point of contact for clinicians utilizing supported ambulatory systems to oversee patient care.

• Evaluate known issues and gather new problems from users. Communicate with vendors, market leadership, Service Now, etc., as necessary.

• Exhibit proficiency with Lifepoint-supported applications and cultivate a comprehensive understanding of current clinical and business processes, practices, and workflows to effectively train users.

• Engage in training sessions and collaborate with end-users and respective system vendors.

• Offer go-live assistance for providers and clinical staff during implementation and provide ongoing training for end-users and new employees.

• Organize training logistics and utilize training communication plans to raise awareness of educational offerings, procure necessary supplies and materials, and manage scheduling and registration for classes.

• Participate in change management related to fixes and enhancements to help staff adopt new functionalities and workflows, and assist in coordinating and communicating system updates and changes.

• Conduct specialized training sessions, such as new employee orientation and mock-ups, as required or assigned by management.

• Provide on-site support during critical initial go-lives, optimizations, and for new functionalities.

• Collaborate with the project team to create and establish training environments for training activities.

• Act as a division liaison for new provider and department integrations. Assist local market leadership in gathering forms and ensuring timely submission for the athena build.

• Serve as the division liaison for data import requests. Coordinate with vendors and local market leadership to manage extracts, timely imports, validation testing, and review of imported data.

• Organize campaigns for each market, including regular campaign schedules and custom requests.

• Assess known issues and gather new issues from users, communicating with vendors, market leadership, Service Now, etc., as necessary.

• Act as the primary contact for scheduling issues/requests. Collaborate with leadership and practice managers to create and manage scheduling templates and the online visibility of providers' schedules in accordance with Lifepoint scheduling guidelines.

⛳️ Requirements

• High school diploma with at least 1 year of relevant clinical or medical office experience involving EHR systems.

🏝️ Benefits

• Health insurance: Various levels of medical, dental, and vision coverage available for both full-time and part-time employees.

• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.

• Financial & Career Growth: Assistance with tuition for higher education and certification, loan assistance, and a 401(k) retirement package with company matching.

• Employee Well-being: Programs focused on mental, physical, and financial wellness (including free gym memberships, virtual care appointments, mental health services, and discount programs).

• Professional Development: Ongoing learning opportunities and pathways for career advancement.