Clinical Adherence Nurse, RN – Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage and connect with patients through video messaging, video consultations, phone calls, and text communication.

• Educate and enroll individuals in the medication adherence program.

• Provide personalized education, coaching, case management, and adherence support utilizing video and digital communication.

• Perform video-based medication reconciliation consultations.

• Review patient medication videos to confirm administration, monitor adherence, and identify any side effects or concerns.

• Develop short educational and motivational videos for patients, along with population-level health education.

• Evaluate medical, behavioral, and social needs, escalating cases when necessary.

• Offer guidance on medication administration, inhaler techniques, chronic disease management, and medication safety.

• Act as a clinical escalation resource for non-clinical team members.

• Assist patients with technical troubleshooting related to the mobile application and adherence platform.

• Ensure accurate documentation in line with company and regulatory standards.

• Coordinate with healthcare providers, health plans, and pharmacies on behalf of patients.

• Refer patients to healthcare providers and community resources, including facilitating warm transfers.

• Utilize motivational interviewing techniques to promote long-term adherence strategies.

• Provide patient insights to aid in program improvement.

• Collaborate with cross-functional teams to create video content, clinical protocols, and educational materials.

⛳️ Requirements

• Must be a legal resident of Puerto Rico.

• Must possess a Registered Nurse (RN) license in good standing.

• A minimum of 5 years of nursing experience is required.

• At least 5 years of relevant experience in patient engagement, health education, or care coordination.

• Fluency in English and Spanish, including reading, writing, speaking, and comprehension, is essential.

• Strong expertise in chronic disease management, medication adherence, and patient coaching.

• Excellent oral and written communication skills, delivered with a warm and empathetic approach.

• Ability to thrive in a fast-paced, patient-centered environment.

• Proficient in electronic health records (EHR), mobile applications, and digital health platforms.

• Comfortable engaging with patients via phone, video, and chat throughout the workday.

• Experience evaluating social determinants of health and linking patients with resources.

• Availability for evening and weekend shifts is required.

• Must be legally authorized to work in Puerto Rico/United States without employer sponsorship; visa sponsorship is not available.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Remote work opportunities.

• Professional development and growth opportunities.

• Chance to contribute to an innovative healthcare solution.

• Collaborate with professionals from healthcare, technology, and public health sectors.

• Work alongside a talented, motivated, and passionate team.