Clinical Adherence Nurse, Bilingual

📋 Description

• Engage with patients through video messaging, consultations, phone calls, and text-based communication to educate and enroll them in the adherence program.

• Use video-based communication as the primary method for delivering personalized education, coaching, and adherence support.

• Provide compassionate coaching, case management, and health education services to promote medication adherence and lifestyle modifications.

• Conduct video consultations for medication reconciliation, ensuring patients comprehend their medications, dosing schedules, and proper administration techniques.

• Review asynchronous video submissions from patients regarding medication intake, confirming correct administration, monitoring adherence, and assessing for side effects or concerns.

• Create short educational and motivational videos for personalized patient engagement and population-level health education.

• Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary.

• Offer guidance on medication administration, inhaler techniques, chronic disease management, and medication safety through live and asynchronous video coaching.

• Serve as a clinical escalation point for non-clinical team members to address patient cases requiring a higher level of clinical review and intervention.

• Assist patients with technical issues related to the company’s mobile application and adherence platform.

• Keep accurate and thorough documentation of all interactions, ensuring adherence to company and regulatory standards.

• Liaise with provider offices, health plan services, and pharmacies on behalf of patients as needed to address barriers.

• Provide referrals to healthcare providers and community resources when necessary, including direct outreach to provider offices and/or warm transfers to service providers.

• Employ motivational interviewing techniques within video and digital interactions to engage patients in long-term adherence strategies.

• Offer advice on inhaler techniques, chronic disease management, and medication safety.

• Contribute to program enhancement by sharing insights from patient interactions, particularly concerning video engagement, digital adherence monitoring, and educational strategies.

• Collaborate with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials.

⛳️ Requirements

• Registered Nurse (RN) license in good standing with a minimum of 5 years of nursing experience.

• At least 5 years of relevant experience in patient engagement, health education, or care coordination.

• Robust background in chronic disease management, medication adherence, and patient coaching.

• Exceptional oral and written communication skills with a warm, empathetic demeanor.

• Bilingual in Spanish.

• Capability to thrive in a fast-paced, patient-centric environment.

• Proficient in electronic health records (EHR), mobile applications, and digital health platforms.

• Comfortable engaging patients via phone, video, and chat throughout the workday.

• Experience in assessing social determinants of health and connecting patients with resources.

🏝️ Benefits

• Competitive salary.

• Paid vacation, paid sick leave, and paid holidays.

• Health, dental, vision, and short-term disability coverage.

• 401K retirement savings plan.

• Opportunity to work remotely while making a significant impact on patients’ lives.

• Be part of an innovative healthcare solution addressing a $500B medication adherence challenge.

• Collaborate with dedicated professionals across healthcare, technology, and public health sectors.

• Professional development and growth opportunities within a rapidly expanding company.

• The most significant perk is working on a transformative solution in healthcare alongside talented, motivated, and passionate individuals.