Clinical Account Representative, CardioMEMS

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Act as the main contact for high-volume, established accounts, facilitating smooth onboarding and patient monitoring processes.

• Meet designated sales and utilization objectives within specified accounts.

• Implement actionable quarterly business strategies with defined activity goals and growth initiatives.

• Perform regular account check-ins to assess program performance, identify obstacles, and discover new opportunities.

• Present product demonstrations and engage in educational meetings to promote adoption and increase utilization.

• Offer competitive insights, encompassing customer feedback and market intelligence.

• Provide support for Territory Managers during PTO, meetings, and peak demand times.

• Maintain CRM documentation for key accounts, including activity notes, opportunities, and follow-up actions.

• Develop and maintain strong relationships with physicians, APPs, HF clinics, and administrators.

• Conduct quarterly account reviews in partnership with the Territory Manager to ensure program health, monitor patient volume trends, and address operational needs.

• Assist in the execution of workflow enhancements to optimize patient identification, onboarding, and monitoring processes.

• Offer technical troubleshooting for remote monitoring issues and workflow challenges, escalating when necessary.

• Occasionally provide procedural case support for a broader territory, focusing on priority accounts.

• Facilitate training and education for new clinical staff, HF clinics, and administrators.

• Collaborate effectively with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.

⛳️ Requirements

• Bachelor's degree required (Business, Life Sciences, Engineering, or a related field).

• Experience: 2-4 years in the medical device or healthcare industry (inside or field).

• Proven consultative selling skills, including identifying needs, asking strategic questions, and positioning solutions to drive utilization growth.

• History of achieving ≥100% of goals in the most recent performance year.

• Experience engaging with clinicians and administrators (e.g., HF clinics, service line leaders).

• Proficient in CRM systems (Salesforce preferred), Excel/analytics, and PowerPoint.

• Comfortable delivering clinical/technical presentations to groups of 10–50 stakeholders.

• Familiarity with the reimbursement landscape and payment pathways (highly preferred).

• Experience with leading MedTech organizations (highly preferred).

• 1-2 years of commercial experience.

• Background in Cardiology/HF/EP/Structural Heart or remote monitoring.

• Previous involvement in value analysis or committee-based selling.

• Understanding of Cath lab/OR workflows; basic procedural support experience.

🏝️ Benefits

• Opportunities for career development within an international company where you can achieve your career aspirations.

• Complimentary medical coverage in our Health Investment Plan (HIP) PPO medical plan for the upcoming calendar year.

• An outstanding retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit – providing an affordable and convenient route to obtaining a bachelor’s degree.

• A company recognized as a premier workplace in numerous countries worldwide.

• Honored as one of the most admired companies globally by Fortune.

• Acknowledged as one of the best large companies to work for, as well as a top employer for diversity, working mothers, female executives, and scientists.