Client Value Partner – Technology Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Cultivate and sustain relationships with C-level executives both internally and externally, integrating Celonis into strategic goals.

• Oversee and direct strategic customer interactions as the primary program lead and engagement manager.

• Allocate resources from global, cross-functional Celonis teams, including Servicing, Product, and Engineering for engagements.

• Guide customers in organizational design and the advancement of Centers of Excellence.

• Mentor and coach team members while offering performance feedback to managers.

• Manage the comprehensive customer value journey.

• Influence customer stakeholders through executive communication, product expertise, and knowledge of industry domains.

• Develop Celonis program roadmaps and detailed value plans alongside senior stakeholders.

• Address customer escalations by coordinating internal teams.

• Align Celonis delivery with customer strategies and critical business objectives.

• Propel value realization, platform adoption, project completion, client satisfaction, and usage targets.

• Organize and facilitate customer advisory boards.

• Act as the voice of the customer within Celonis and collaborate on advocacy initiatives.

• Promote customer presence and sponsorship at Celonis and industry events.

• Represent Celonis at conferences, webinars, and through published thought leadership.

• Collaborate on innovation efforts and the development of new assets.

• Contribute to the creation of value engineering playbooks, resources, and tools.

⛳️ Requirements

• A minimum of 15 years of relevant experience in customer success, strategy consulting, or a related field is required.

• Proven experience in driving measurable outcomes through comprehensive, large-scale transformation initiatives.

• Experience with AI-driven transformation is a significant advantage.

• Extensive knowledge of effective change management practices.

• Capability to navigate large global organizations and persuade using data, facts, and confidence.

• Ability to collaborate with internal resources to design, pitch, and sell opportunities alongside subject matter experts and practice leaders.

• A consultative approach when engaging with senior executives.

• Strong understanding of SaaS platforms and technology ecosystems.

• Experience in Solution Design.

• Experience with AI solution design and implementation is a plus.

• Project management skills to organize and oversee multiple streams.

• Excellent communication skills with the ability to translate Celonis use cases into the customer business context.

• Self-motivated and proactive team player.

• Ability to excel in fast-paced, collaborative, and ambiguous environments.

• Willingness to travel approximately 70% to address customer stakeholder requirements.

• Visa sponsorship is not available for this role.

• MBA is strongly preferred.

🏝️ Benefits

• Restricted Stock Units (RSUs) and merit-based refresh grants for all full-time Celonauts.

• 24 weeks of fully paid parental leave for primary caregivers.

• 12 weeks of fully paid parental leave for supporting caregivers.

• Unlimited PTO in eligible regions.

• Generous PTO offered globally.

• Flexible hybrid work model that balances remote work with office collaboration.

• 70-20-10 learning framework.

• Mentorship programs available.

• Access to a dedicated learning platform.

• Subsidized Wellhub memberships.

• Mental health counseling services.

• Wellness Weeks offered.

• Paid time off for annual Impact Days to volunteer for community and environmental initiatives.

• Inclusion Think Tank participation.

• Annual Inclusion Days observed.