Client Transformation Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive governance for extensive Intelligent Operations transformation initiatives, typically involving multiple workstreams and spanning several years.

• Coordinate program interdependencies, manage risks, track milestones, and ensure alignment among executive stakeholders across both business and technology teams.

• Direct blended delivery teams that include architects, developers, process owners, and change management leaders.

• Implement an organizational change management strategy to facilitate platform adoption, realization of value, and ongoing platform maintenance.

• Convert business capability deficiencies into prioritized platform investments and transformation roadmaps.

• Develop, sustain, and articulate executive-level business cases for Intelligent Operations initiatives.

• Oversee program financials, forecasts, and value tracking to guarantee alignment with business objectives.

• Provide updates to the steering committee, report on KPIs and OKRs, and escalate risks at the executive level.

• Collaborate with the CIO, CHRO, CFO, and business unit leaders to align Intelligent Operations capabilities with enterprise priorities.

• Ensure that transformation outcomes are linked to measurable business results, operational maturity, and long-term platform sustainability.

• Identify opportunities for expansion within customer accounts and engagements by aligning delivered results with emerging business priorities.

• Work alongside account and sales leaders to expand the business through trusted advisory relationships, effective delivery, and proven client value.

• Assist in business development activities within current customers, which includes shaping follow-on work, contributing to account strategy, and promoting additional Intelligent Operations capabilities.

• Foster executive confidence that positions AHEAD to sell from within through exceptional delivery performance, strategic insights, and quantifiable transformation outcomes.

⛳️ Requirements

• A minimum of 10 years of experience in leading enterprise IT, digital transformation, or large-scale platform programs.

• Proven track record of successfully leading Intelligent Operations or similar enterprise transformation initiatives within Fortune 500 organizations or environments of comparable scale and complexity.

• Extensive knowledge of ServiceNow platform architecture, including at least three core product lines.

• Strong understanding of enterprise operating models that encompass observability, service management, and automation.

• Demonstrated experience in leading organizational change management and business transformation efforts.

• Solid commercial and financial acumen, including expertise in program forecasting, business case development, value realization tracking, and growth planning within existing accounts.

• Executive presence with the capability to influence C-suite and Board-level stakeholders.

• Ability to lead cross-functional teams and navigate intricate enterprise governance structures.

• Proven capability to identify, shape, and expand follow-on opportunities within existing customer relationships and active engagements.

• Experience collaborating with account teams and sales leaders to drive business development, enhance client relationships, and grow the business through successful delivery.

• Demonstrated ability to connect delivery outcomes to commercial growth by building client trust and identifying additional transformation needs.

• PMP, SAFe, or equivalent program management certification is preferred.

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• 401(k)

• Paid company holidays

• Paid time off

• Paid parental and caregiver leave

• Plus more! See benefits here for additional details.