Client Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for resolving customer issues and handling inquiries for MeridianLink mortgage.

• Address incoming communications from clients.

• Record interactions within case management systems.

• Provide updates regarding ongoing resolutions.

• Resolve inquiries using established procedures.

• Elevate unresolved issues to the appropriate departments.

• Collaborate with internal teams and ensure issues are followed through to resolution.

• Utilize judgment and basic decision-making authority to address customer concerns.

• Assist in formulating support delivery strategies, escalation procedures, and training programs.

• Mentor Client Support Specialist I associates.

• Offer information regarding products and services, respond to inquiries, and resolve client issues.

• Complete tasks that support the implementation of procedures.

• Ensure all inquiries are properly followed up on and resolved.

• May substitute for a supervisor during staff or customer meetings.

⛳️ Requirements

• Bachelor's degree from an accredited college/university in a software-related field or equivalent technical experience, with a preferred major GPA of 3.0 or higher.

• Excellent interpersonal, written, and verbal communication skills are essential.

• A self-motivated, highly organized individual with a keen attention to detail is required.

• Previous experience in Technical Support and/or Customer Service is mandatory.

• Familiarity with credit applications, loans, underwriting, and credit scoring processes is a plus.

• Must be legally authorized to work in the United States or address future U.S. sponsorship needs.

• Successful completion of a background check, credit check, and drug test is part of the offer process.

🏝️ Benefits

• Insurance coverage (medical, dental, vision, life, and disability).

• Flexible paid time off.

• Paid holidays.

• 401(k) plan with company match.

• Remote work.