Client Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding program support and manage contract execution for designated accounts.

• Complete designated client tasks, such as setup checklists, monitoring, priority lists, gallery setup and maintenance, and routine client requests.

• Supervise the attribution of styles for items and assist with internal taxonomy updates.

• Carry out image editing tasks assigned to India Ops, ensuring quality and timely delivery to clients.

• Receive, prioritize, and fulfill assigned client requests promptly.

• Keep the Client Success team member updated on progress, completion, and any factors influencing delivery.

• Proactively raise questions, identify blockers, and address issues early, flagging matters that require guidance or escalation.

• Adhere to the direction provided by Client Success for each account.

• Follow established workflows, account-specific instructions, and task priorities.

• Maintain high standards in process, documentation, organization, and delivery.

• Collaborate with Client Success, the Content team, Delivery Operations, and India Ops.

• Partner with the Client Support Manager regarding priorities, workload, and capacity constraints.

⛳️ Requirements

• Proficient in English.

• Bachelor's degree.

• 0–2 years of experience in client support or operations.

• Ability to handle tasks with detailed requirements and meet tight deadlines.

• Highly organized and detail-oriented, capable of managing multiple priorities.

• Solution-focused and analytical, with a proactive approach to supporting the team.

• Experience in fashion or retail is advantageous.

• A candidate who envisions themselves thriving in a daily environment and culture aligned with our values.

🏝️ Benefits

• Health insurance options

• Generous paid time off policies

• Working with fun, hardworking, nice people who are committed to making a difference