Client Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct assessments to identify client needs and inform them about the services and benefits offered by Lyra.

• Ensure client safety and well-being by recognizing potential safety issues and escalating them to provide the necessary support.

• Participate in feedback sessions and regularly assess personal strengths and areas for improvement.

• Collaborate effectively within a structured team environment.

• Exhibit adaptability with changes in shift schedules.

• Possess excellent written and verbal communication skills.

• Manage a high volume of inquiries through chat, email, or phone, demonstrating the ability to switch between service channels as required.

⛳️ Requirements

• At least 1 year of direct experience in customer support, customer service, or a high-touch service role.

• Show exceptional writing abilities and the capability to convey information clearly and concisely while maintaining a warm and friendly tone.

• Familiarity with Zendesk, Salesforce, and/or chat tools; alternatively, you take pride in quickly learning new tools and systems.

• This position requires the flexibility to work evenings, weekends, and holidays as part of our standard coverage schedule.

🏝️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life, and disability insurances).

• Lyra for Lyrians; access to coaching and therapy services.

• Generous paid time off policies, including vacation, sick days, and company holidays.

• Paid parental leave.

• 401K retirement benefits.

• Monthly technology allowance.

• Well-being perks and activities, surprise swag, regular community celebrations…and more!