Client Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute fundamental claim scrubbing tasks

• Enter data into insurance online platforms

• Conduct both preliminary and detailed, code-specific insurance verifications

• Prepare necessary documentation for prior authorization requests

• Verify claim status according to client partners' specifications

• Send out paper claims

• Investigate and document claim denials

• Make follow-up calls to insurance companies to manage accounts receivable

• Generate monthly reports as requested by client partners

• Communicate effectively and clearly with team members

• Assume additional responsibilities as professional development and training are completed

• Perform other duties assigned by the Leadership Team as required

⛳️ Requirements

• High school diploma is mandatory

• Minimum of 1-2 years of experience in a medical office setting is required

• Must possess or be eligible to secure a valid driver's license and a driving record compliant with Hanger’s Motor Vehicle Safety Policy and Procedures

• Detail-oriented

• Strong verbal and written communication skills in a professional context

• Ability to manage multiple tasks while maintaining productivity

• Proficient computer skills

• Knowledge of Orthotics and Prosthetics is preferred

• Demonstrate integrity consistently, being honest, transparent, and respectful in all interactions

• Place the patient at the forefront of all activities, fostering lifelong trust

• Promote open collaboration and constructive dialogue with colleagues

• Continuously seek innovative solutions, adapting to and influencing change

• Aim for exceptional outcomes, adjusting work processes for outstanding results

🏝️ Benefits

• Bonus opportunities

• Competitive compensation packages

• 8 paid national holidays and an additional 4 floating holidays

• Paid time off that encompasses vacation and sick leave

• Medical, dental, and vision insurance benefits

• 401k savings and retirement plan

• Paid parental bonding leave for new parents

• Flexible work schedules and part-time positions available

• Generous employee referral bonus program

• Mentorship programs for both mentors and mentees

• Student loan repayment assistance based on location

• Relocation assistance

• Regional and national traveling opportunities for CPO/CO/CP roles

• Opportunities to volunteer for local and national events such as Hanger’s BAKA Bootcamp and EmpowerFest