Client Support Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the post-sales technical relationship with enterprise clients.

• Lead and mentor a team of Support Specialists.

• Handle incoming client issues and ensure adherence to SLAs.

• Execute in-depth technical investigations and debugging.

• Act as the primary technical liaison for enterprise customers.

⛳️ Requirements

• Proven experience in client support and technical management.

• Strong leadership abilities to manage and guide a small team.

• Proficient in C#/.NET, MongoDB, SQL Server, and Redis.

• Capability to conduct technical investigations and debugging across different platforms.

• Familiarity with cloud platforms such as AWS.

• Exceptional written and verbal communication skills.

🏝️ Benefits

• Comprehensive Group Insurance – including medical, dental, and online telemedicine support via Dialogue.

• RRSP Matching Program – plan for your financial future with company contributions.

• Wellness Allowance – support for personal well-being (gym, sports, mental health, etc.).

• Team Activities & Events – regular social and team-building opportunities.

• Office in Montreal’s Old Port – a vibrant and inspiring workspace in the heart of downtown.