Client Support Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Handles the processing of new hires, terminations, and change forms for clients.

• Manages employee enrollments, renewals, modifications, and terminations for medical, dental, vision, life, disability, and various benefits programs.

• Maintains and updates quality control sheets.

• Processes reconciliation reports from the Reconciliation team for 401(k) and 403(b) Retirement Contributions, ensuring accurate tracking.

• Assists in data entry and upkeep of client employee information as directed by the Client Account Managers.

• Utilizes the internal tracking system to prioritize and retrieve work efficiently.

• Inputs work into the internal tracking system.

• Ensures regular and punctual attendance.

• Continuously educates oneself on new developments in benefits and payroll.

• Provides general administrative support for the Client Services department as required.

• Acts as a backup for answering the HRK main phone line.

• Engages in special projects as necessary.

• Demonstrates willingness and flexibility to assist with any urgent matters that may arise within the company, even if they fall outside the immediate responsibilities of the role.

• Works overtime as needed.

⛳️ Requirements

• A minimum of 1 to 2 years of prior experience in HR/Benefits is preferred, though not mandatory.

• Proficient computer skills, particularly in Microsoft Word and Excel.

• Exceptional organizational abilities, with a strong attention to detail and robust administrative and analytical skills.

• Dependable and maintains a high level of confidentiality and integrity.

• Thrives in a dynamic environment, adept at prioritizing responsibilities and tasks to meet deadlines effectively.

• Personable, a good listener, and capable of communicating effectively with all staff and clients through both written and verbal methods.

• Ability to read and interpret documents such as operating procedures, quality control procedures, and instructions.

• Capable of speaking effectively in one-on-one situations and in front of groups.

• Ability to apply common sense understanding to follow instructions provided in written, oral, or diagrammatic form.

🏝️ Benefits

• 401(k) with company matching.

• Generous paid time off (PTO).

• An amazing team of professionals!