This is a fully remote position, open to applicants in New York.

📋 Description

• Handle incoming phone calls during afternoon shifts, as well as evening and weekend hours.

• Address time-sensitive emails and requests during evening and weekend hours.

• Deliver outstanding customer service and support to clients and therapists through email or phone.

• Facilitate the scheduling of teletherapy appointments for clients and therapists using TalkNY’s scheduling software when required.

• Follow up with clients concerning their intake appointments.

• Assist clients in transferring therapists and scheduling subsequent appointments.

• Support additional scheduling and administrative tasks as necessary.

• Collaborate closely with clients, therapists, and administrative personnel.

⛳️ Requirements

• Previous experience in scheduling, administrative support, or a comparable role, ideally in a healthcare or mental health environment.

• Proficient in utilizing scheduling software and other office tools (e.g., Microsoft Office Suite, Google Workspace, EMR/EHR - AdvancedMD experience is a plus).

• Excellent organizational abilities and a keen eye for detail.

• Outstanding verbal and written communication skills.

• Capability to manage sensitive and confidential information with care.

• Strong problem-solving abilities and the capacity to remain calm in stressful situations.

• Ability to work independently and collaboratively within a remote work setting.

• Capacity to sit for prolonged periods, operate a computer and other standard office equipment, and occasionally lift or move items weighing up to 10–15 pounds.

• Some walking, bending, and standing may be necessary.