Client Success Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture strong relationships with clients through consistent outreach and effective communication.

• Act as the primary contact for clients, proactively understanding and addressing their needs and concerns.

• Present compelling information to clients at various organizational levels, showcasing the value of our products and services.

• Monitor and manage contractual obligations, ensuring services are delivered on schedule.

• Collaborate effectively with internal departments, including clinical services, operations, and analytics, to meet client expectations.

• Enable clear communication between clients and internal teams, accurately relaying client feedback and requirements.

• Recognize opportunities for upselling or cross-selling additional services based on client needs and market trends.

• Interact directly with community members to understand their needs, concerns, and preferences.

• Utilize community feedback to guide strategic decisions and initiatives within the organization.

• Maintain a robust presence in the community, reflecting our commitment to making a positive impact and supporting community well-being.

• Travel up to 25% to client locations for face-to-face meetings.

⛳️ Requirements

• BA/BS Degree or its equivalent.

• A minimum of 5 years in a client-facing role (e.g., account management, client management).

• Working knowledge of the healthcare sector, particularly with health insurance plans (Medicaid, Medicare, SNP).

🏝️ Benefits

• Health insurance.

• Paid time off.

• Opportunities for growth and professional development.

• Work in a collaborative and supportive environment.

• Join a mission-driven team committed to enhancing healthcare access.